Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Rebecca Celaya

Rebecca Celaya

Tucson,AZ

Summary

I have over 30 years of customer service experience. Dedicated to helping customers resolve issues and cultivate a positive environment within the company. Able to multitask between answering phones and greeting clients in a fast-paced environment. Proven ability to listen attentively, be compassionate, solve problems quickly and efficiently, and create high-quality professional relationships with clients. It is extremely important to be a team player and try to make the client's experience a happy and enjoyable one.

Overview

30
30
years of professional experience
1
1
Certification

Work History

SALON COORDINATOR

Dolly Quinn Salonspa
08.1993 - Current
  • Greet clients upon arrival offering prompt, courteous service.
  • Excellent customer service skills, very compassionate, caring, and professional.
  • Schedule appointments by phone, email, or in person and recommend additional services.
  • Extremely familiar with Booker, Citrix, Remote Desktop and MS Word/Excel.
  • Handle all payments/refunds and end-of-day balancing credit cards and drawer.
  • Manage salon's master calendar to organize customer appointments, employee schedules, and special events.
  • Upsell salon products and services to customers through effective communication and successful marketing methods.
  • Control inventory by tracking expenses, purchases, and shelf stock. In charge of inventory orders.
  • Managed cash flow, business transactions, banking, and accounting processes.
  • Handled employee scheduling and coverage needs during business hours.
  • Extremely effective techniques in dealing with customer conflict and resolving the issue at hand.

Data Entry Assistant

Medscribe Transcript
12.2011 - 09.2023
  • Multitasking and time management abilities.
  • Secured and protected data from unauthorized access by complying with security protocols.
  • Very good Communication (written and verbal).
  • Accuracy and attention to detail.
  • Very familiar with E-clinicals, Citrix receiver and Remote Desktop.
  • Compared data with source documents and re-entered in verification format to detect errors.
  • Sorted data and proofed read source documents for accuracy prior to entry.
  • Prioritized competing tasks to meet high-volume targets.
  • Stored completed documents in assigned locations.
  • Located and corrected data entry errors with thorough verification methods.
  • Performed general maintenance and repair.
  • Completed data entry tasks with accuracy and efficiency.
  • Verified accuracy of data entered into system to produce error-free reports.

Sr. LOAN OFFICER

Copperpoint Lending
01.2007 - 01.2017
  • Interview potential borrowers to determine individual lending needs. Originate mortgages for home purchases, refinance and new home construction.
  • Determine credit worthiness by analyzing credit history, employment history and other criteria in accordance with bank guidelines.
  • Extremely strong customer service skills.
  • Analyze applicants' financial status, credit, and property evaluations to determine feasibility of granting loans.
  • Obtain and compile copies of loan applicants' credit histories, corporate financial statements, and other financial information
  • Meet with applicants to obtain information for loan applications and to answer questions about the process.
  • Explain to customers the different types of loans and credit options that are available, as well as the terms of those services
  • Review loan agreements to ensure that they are complete and accurate according to policy.
  • Assisted customers in understanding loan terms and conditions to make informed decisions.

Education

Associate of Business Administration -

Pima Community College
Tucson, AZ

DIPLOMA -

Palmdale High School
Palmdale, CA
07.1993

Skills

  • Exceptional customer service
  • Highly Proficient In Resolving Customer Service Issues
  • Talent For Identifying Client Needs And Offering Appropriate Solutions
  • Highly effective at multitasking
  • Experienced with MS Word, Excel Data Entry, Remote Desktop, Citrix and Booker

Certification

Loan Originator License

Timeline

Data Entry Assistant

Medscribe Transcript
12.2011 - 09.2023

Sr. LOAN OFFICER

Copperpoint Lending
01.2007 - 01.2017

SALON COORDINATOR

Dolly Quinn Salonspa
08.1993 - Current

Associate of Business Administration -

Pima Community College

DIPLOMA -

Palmdale High School

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Rebecca Celaya