Dedicated Product Management professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Digital Service Expert/Product Manager
Directorate of Digital Services (DDS); U.S. Department of Defense
01.2023 - Current
Created Mobile App with the 82nd Airborne Division to automate the flight manifest, delivered prototype 4 days; hackathon style
Spearheaded a product trio to create an Ammo application to have the right ammo in the right place at the right time, delivered in one month
Led a product trio to work with WHS is turn digital forms into web forms, delivered a prototype in 2 months
Collaborate with my teams and stakeholders to develop and communicate the vision for the product
Uncovers policies, laws, people/relationships needed to move a project forward
Align and prioritize initiatives with the product roadmap in accordance with the customer’s needs and overall operational goals
I have deep empathy for my customers, coupled with an approach to solving problems for them within our digital product landscape
Work closely with engineering and design resources to develop feasible, viable and desirable solutions while incorporating fan feedback through multiple iterations of our products
Look to better understand our customers and find opportunities to serve them through both qualitative and quantitative insights
Clearly, communicate the performance of our product utilizing key communication tools like detailed mock-ups, user flows, and prototypes
Document and organize requirements using Agile methods like themes, epics and user stories with detailed acceptance criteria
Work with my teams to be able to create and communicate timelines utilizing modern tools and methodologies to drive toward completion.
Managed stakeholder expectations effectively throughout the entire product development process.
Developed product documentation to communicate upcoming features and products to internal teams.
Thrived in fast-paced, highly-adept team to develop and prioritize product features and build product roadmap.
Implemented Agile methodologies for more efficient project management and team collaboration.
Communicated effectively with team members to deliver updates on project milestones and deadlines.
Optimized product performance with data-driven analysis and continuous improvement initiatives.
Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.
Coordinated design meetings and decisions with internal departments and teams.
Coordinated beta testing programs to gather early-stage feedback and refine product features before wider release.
Sr. Project Manager
Follett Higher Education Group
10.2022 - 12.2022
Developed and directed project management operations and strategic planning to meet organizational goals
Completed $6.1M (project cost) with $32M ROI projects across 23 systems
Created and implemented new processes for: new project request, project tracking and reporting, product development velocity and resource management
Mentored Product Managers, Developers, and Project Managers.
Presented regular status reports to executive leadership, providing insights into progress made toward achieving key milestones.
Developed and maintained project budgets to control costs and meet organizational and project goals.
Nurtured strong working relationships with internal and external stakeholders, building trust and credibility that facilitated smooth collaboration on shared goals.
Streamlined project management processes by implementing agile methodologies, resulting in improved efficiency and reduced costs.
Oversaw large portfolio of projects to support teams, report progress, and influence positive outcomes for key stakeholders.
Product Manager
Winona IT
11.2021 - 10.2022
Leader between cross-functional teams and business’ leaders to compile requirements
Collaborate with Executive management to drive business solutions to business issues
Define, create, maintain product requirements used by business, development and QA
Drive scrum and agile cycle to increase bug fix and enhancements by 10%
Accountable for solution design, feature prioritization and delivery of capabilities to competitively enhance a web and desktop app
Determine product/development roadmap by industry trends, business strategies and user feedback
Lead Product Trio for Product discovery, customer interviews, and opportunity mapping with cross-functional teams to deliver any necessary changes to the product
Drive product/development strategic and tactical execution and implementation of products
Monitor and analyze how well the product is performing including return on investment, user satisfaction, and reliability
Help to drive channel strategies that balance demand generation and engagement objectives with relevant, thoughtful end-to-end customer experiences to maximize return on investment
Executive level reporting, communication and presentations
Agile methodologies including product backlog management, user stories creation and sprint planning, defect and bug management
Developed comprehensive go-to-market strategies, ensuring successful product launches and brand positioning.
Developed product documentation to communicate upcoming features and products to internal teams.
Improved product functionality with innovative design solutions, resulting in increased sales conversions.
Implemented Agile methodologies for more efficient project management and team collaboration.
Prioritized roadmap in order to achieve product goals and metrics.
Manager, Sr. Product Management Group
Follett Higher Education Group
01.2015 - 10.2021
Manage development teams that maintain in-house web applications, databases, reports, customer solution products
Managed over 11 product portfolios with offshore development and QA
Mentored 2 -5 product managers and 10 - 65 development and QA team members
Created open communications and relationships with 1300 Store Managers, 5 contracted companies
Leader between cross-functional teams and business’ leaders to compile requirements
Collaborate with Executive management to drive business solutions to business issues
Establish and maintain positive relationships with global outsourcing vendors, in-house IT, Business units while implementing performance metrics, contractual compliance, and SOW elements
Mentor, lead and grow the career path of direct reports
Maintain balanced workload between in-house and outsourced resources for a $3.5 Million-dollar project, converting a desktop application to a web-based application
Define, create, maintain product requirements used by business, development and QA
Drive scrum and agile cycle to increase bug fix and enhancements by 10%
Ensure product definition and product and development life-cycle roadmap support the business drivers (i.e., revenue, audience, cost savings, strategic value)
Accountable for solution design, feature prioritization and delivery of capabilities to competitively enhance a web and desktop app
Determine product/development roadmap by industry trends, business strategies and user feedback
Coordinate cross-functional teams to deliver any necessary changes to the product
Drive product/development strategic and tactical execution and implementation of products
Monitor and analyze how well the product is performing including return on investment, user satisfaction, and reliability
Help to drive channel strategies that balance demand generation and engagement objectives with relevant, thoughtful end-to-end customer experiences to maximize return on investment
Executive level reporting, communication and presentations
Creating and maintain accurate diagrams and documentation
Helped plan, organize and lead annual Golfing fundraiser for 4 years
Help plan, organize, lead and was a presenter at Annual Company meeting with 1300 managers, 100 Home office
Agile methodologies including product backlog management, user stories creation and sprint planning, defect and bug management.
Led change management from Scrum framework to Safe Agile
Aligned with business strategy and managed multiple capital projects with $600k cost and a $3M ROI in 1 year, another $2.5M cost with $85M in ROI in 1 year
Inventory Manager
Follett Higher Education Group
01.2013 - 01.2015
Developed and streamlining a new centralized inventory strategy to maximize inventory investments for the company by $23M
Achieved operational excellence by continuously improving processes, systems, and procedures related to inventory management.
Reducing Markdowns by $4M
Innovation - Company award winner for creating a system to reduce and recycle inventory to maximize profits, generating in a savings of over a million dollars in a year.
Developed accurate forecasting models to predict future inventory needs and inform purchasing decisions.
Designed and implemented successful inventory control system to track inventory levels and optimize stock levels.
Senior Course Material Analyst
Follett Higher Education Group
01.2010 - 01.2013
Create, research, and analyze statistical and financial data to communicate and implement organizational goals and strategies for over 200 stores to positively impact inventory dollars, profit margins, and daily operations
Mentored, Train and instruct over 200 managers
Partner with Directors, VPs, and other key operational experts across the company to lead, support, and influence new and current business initiatives
Forecasting, planning, and allocation proficient
Work with vendors to coordinate and secure metadata for digital products.
Textbook Manager
College of DuPage
01.2007 - 01.2010
Responsible for operation of an 8-million-dollar competitive textbook department serving 30,000 students
Coordinated procurement and sourcing of all course materials in a timely fashion
Supervised a staff of 5 to 50 employees
Provided course materials management leadership to 20 textbook managers at other locations
Mentored, Train and instruct over 20 managers, three trainees, and two store transitions
Worked with home office associates on constructing new policies and procedures
Extended excellent public relations on the campus and in the community.
Bookstore Manager
Macomb Community College
01.2003 - 01.2007
Responsible for the operation of a $3.2 million-dollar bookstore, serving 15,000 students (full-time, part-time, and distance learning)
Supervised a staff of 15 to 70 employees
Extended excellent public relations on the campus and in the community
Developed plans for special events and promotions
Implemented a bookstore committee, helping educate the campus on buyback and text ordering policies
Managed a million-dollar construction project for a new store on the college campus
Received Regional award in 2004 for best financial performance.
Manager
Olivet Nazarene University, Governors State University
01.1999 - 01.2003
Improved store profit by 5% in one year
Supervised staff of 5 to 25 employees
Received regional award in 2003 for highest decrease in controllable investment
Worked closely with the campus administration and students to keep communication lines open and resolved any problems
Implemented 30-60-90-365-day planner, floor plans, and seasonal merchandising projects.
Education
Bachelors of Business Administration -
Olivet Nazarene University
Bourbonnais, IL
09.2014
Skills
Teamwork and Collaboration
End to End Feature Delivery
Timeline Management
Product Vision and Strategy
Stakeholder Management
Strategic Planning
Roadmap development
Agile Software Development
Requirements Gathering
Feature Prioritization
KPI Tracking
Product Roadmaps
Product Development
Jira, Atlassian,DevOps,Figma, Google Workspace, MS Suite
Certification
Software Product Management by University of Alberta on Coursera. Certificate earned at December 29, 2023 https://www.coursera.org/account/accomplishments/specialization/BJNT3H8WWFKB
Timeline
Digital Service Expert/Product Manager
Directorate of Digital Services (DDS); U.S. Department of Defense
01.2023 - Current
Sr. Project Manager
Follett Higher Education Group
10.2022 - 12.2022
Product Manager
Winona IT
11.2021 - 10.2022
Manager, Sr. Product Management Group
Follett Higher Education Group
01.2015 - 10.2021
Inventory Manager
Follett Higher Education Group
01.2013 - 01.2015
Senior Course Material Analyst
Follett Higher Education Group
01.2010 - 01.2013
Textbook Manager
College of DuPage
01.2007 - 01.2010
Bookstore Manager
Macomb Community College
01.2003 - 01.2007
Manager
Olivet Nazarene University, Governors State University
01.1999 - 01.2003
Bachelors of Business Administration -
Olivet Nazarene University
Software Product Management by University of Alberta on Coursera. Certificate earned at December 29, 2023 https://www.coursera.org/account/accomplishments/specialization/BJNT3H8WWFKB
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