Summary
Overview
Work History
Education
Skills
Timeline
Volunteer
Rebecca Chaney

Rebecca Chaney

Deridder,LA

Summary

Dynamic service champion with a strong work ethic, recognized for enhancing customer satisfaction. Demonstrated exceptional communication and problem-solving skills, consistently achieving performance goals. Proficient in cash handling and food safety, while fostering teamwork and a positive atmosphere, ensuring a seamless dining experience for all guests.

Overview

4
4
years of professional experience

Work History

Service Champion

Taco Bell
07.2024 - Current
  • Promoted a positive atmosphere through friendly interactions with customers and coworkers.
  • Managed cash transactions accurately, balancing the register at the end of each shift without discrepancies.
  • Contributed to team success by consistently meeting or exceeding performance goals.
  • Enhanced customer satisfaction by efficiently processing orders and addressing concerns in a timely manner.
  • Demonstrated strong knowledge of menu items to educate guests on their options and make tailored recommendations.
  • Greeted customers, answered questions and took orders.
  • Maintained cleanliness of the service area, keeping it presentable and inviting for customers.
  • Resolved customer complaints gracefully, ensuring repeat business and customer loyalty.
  • Ensured correct preparation methods were followed according to recipes and guidelines.
  • Maintained counter areas in neat and clean fashion.
  • Collaborated with fellow team members to create a seamless guest experience from start to finish.
  • Contributed positively towards overall store goal attainment through consistent work ethic.
  • Input food and drink orders into system, documented special requests and processed payments.
  • Ensured that all food handling procedures were adhered to for maximum safety standards compliance.
  • Streamlined order processing by utilizing effective communication skills with kitchen staff.
  • Streamlined drive-thru service speed, leading to increased customer throughput.
  • Fostered culture of excellence, setting high standards for customer service and cleanliness.
  • Resolved customer complaints with empathy and professionalism, ensuring repeat business.
  • Trained new employees, ensuring they were well-prepared to meet company standards.
  • Enhanced customer experience by providing personalized recommendations based on preferences.
  • Boosted store cleanliness and organization with thorough daily maintenance routines.
  • Coordinated with kitchen staff to minimize food waste and improve order accuracy.
  • Maintained accurate cash handling and transaction records, ensuring financial integrity.
  • Contributed to positive work environment by consistently demonstrating teamwork and cooperation.
  • Resolved customer complaints, ensuring satisfaction and loyalty with prompt and courteous service.
  • Led by example, consistently demonstrating strong work ethic and dedication to quality service.
  • Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Brewed coffee and tea and changed out drink station syrups.
  • Completed milkshakes and ice cream desserts for customers.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Accurately operated cash register to process customer payments.
  • Prepared salads, soups and sandwiches for customers.

Crew Member

McDonalds
02.2024 - 06.2024
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Collaborated with team members to complete orders.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Assisted other team members to achieve goals.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Became familiar with products to answer questions and make suggestions.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.
  • Enhanced customer experiences by quickly addressing and resolving complaints.
  • Increased customer satisfaction with prompt and accurate order taking.
  • Improved order accuracy by closely following preparation guidelines and double-checking orders before serving.
  • Enhanced team efficiency by consistently preparing workstations before peak hours.
  • Encouraged customer loyalty by remembering regular customer's preferences and making personalized recommendations.
  • Maintained high standards of personal hygiene and cleanliness, contributing to healthy dining environment.
  • Ensured food safety by rigorously adhering to sanitation standards during food preparation.
  • Supported training of new crew members, leading to more efficient onboarding process.
  • Maintained cleanliness and organization of dining area, leading to improved customer experiences.
  • Accurately operated cash register to process customer payments.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Brewed coffee and tea and changed out drink station syrups.
  • Completed milkshakes and ice cream desserts for customers.
  • Backed up servers by setting up trays and completing some food deliveries.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.

Warehouse Worker

Amazon
10.2022 - 02.2024
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as Number pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
  • Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
  • Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
  • Enhanced order fulfillment accuracy, double-checking each order against its picking list.
  • Facilitated smooth operation of loading dock, coordinating efficient loading and unloading of trucks.
  • Optimized storage space, rearranging items to better utilize available square footage.
  • Assembled pallets and crates for secure transportation of materials.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.

Opening Manger

McDonalds
06.2021 - 09.2022
  • Maintained open lines of communication between team members, fostering a collaborative work environment conducive to problemsolving.
  • Mentored new employees through on-the-job training sessions tailored to their individual learning styles.
  • Monitored facility maintenance needs, liaising with external contractors when necessary to keep premises clean, functional, and visually appealing at all times.
  • Managed inventory efficiently, maintaining optimal stock levels for smooth daily operations.
  • Assessed employee performance regularly, providing constructive feedback and coaching for improvement as needed.
  • Increased overall efficiency during opening shifts by delegating tasks effectively among the team members.
  • Enhanced customer satisfaction by ensuring a welcoming atmosphere and addressing concerns promptly.
  • Championed excellent customer service, leading by example and providing support to staff members as they engaged with patrons during busy opening periods.
  • Trained employees on Product or Service, ensuring compliance with top quality standards.
  • Opened doors on time, greeted patrons and offered assistance with locating needed items.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Interacted well with customers to build connections and nurture relationships.

Education

Leesville Highschool
Leesville, LA

Skills

  • Strong work ethic
  • Cleaning and sanitizing
  • Taking orders
  • Exceptional communication
  • Restocking skills
  • Customer focus
  • Processing payments
  • Empathy display
  • Performance tracking
  • Restocking condiments
  • Submitting orders
  • Positive attitude
  • Teamwork
  • Teamwork and collaboration
  • Customer service
  • Team player
  • Problem-solving
  • Cleaning and organization
  • Attention to detail
  • Listening skills
  • Multitasking and organization
  • Problem-solving abilities
  • Multitasking
  • Cleaning
  • Excellent communication
  • Customer satisfaction
  • Adaptability and flexibility
  • Guest service
  • Money handling
  • Decision-making
  • Cash handling
  • Customer engagement
  • Relationship building
  • Packaging and labeling
  • Dishwashing
  • Food handling
  • Hygiene practices
  • Meal preparation
  • Handling complaints
  • Self motivation
  • Payment transactions
  • Product knowledge
  • Food and beverage service

Timeline

Service Champion

Taco Bell
07.2024 - Current

Crew Member

McDonalds
02.2024 - 06.2024

Warehouse Worker

Amazon
10.2022 - 02.2024

Opening Manger

McDonalds
06.2021 - 09.2022

Leesville Highschool

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