Rebecca Chatwin
Salem,OR
Summary
Experienced 911 Emergency Dispatcher with solid background in handling high-stress situations and efficiently coordinating emergency responses. Comfortable working in fast-paced environments, demonstrating strength in multi-tasking, decision-making and problem-solving skills. Demonstrated impact on previous dispatch operations through improvement of response times and team coordination.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Communication Specialist II
City of Salem; Willamette Valley Comm. Center
Salem, OR
03.2015 - Current
- Receive incoming calls from the public and determine the nature of the emergency.
- Assess callers' needs and dispatch appropriate personnel to respond to emergencies.
- Provide support services for police officers in the field by locating addresses, researching suspects, checking for premise history, and running license plate numbers.
- Ensure effective collaboration among multiple law enforcement agencies in response to multi-jurisdictional incidents.
- Monitor multiple radio frequencies simultaneously while entering data into computer system.
- Remain calm and professional under pressure, while making decisions in high-stress situations.
- Route non-emergency calls to appropriate departments or agencies, when applicable.
- Provide pre-arrival instructions over the phone, such as CPR and first aid instructions and fire evacuation procedures.
- Prioritize multiple simultaneous calls based on severity of incident reported by caller.
- Provided training to newly promoted personnel on the basic operations of police and fire radio consoles, as well as the responsibilities of police and fire dispatchers, and CAD system.
Telecommunicator II
Oregon State Police, Northern Command Center
Salem, OR
09.2004 - 02.2015
- Received emergency and non-emergency calls from the public or another PSAP, determined nature of call, and dispatched appropriate personnel.
- Managed multiple tasks simultaneously while remaining calm under pressure.
- Simultaneously maintained vigilance across several radio channels for seamless coordination between police personnel in the field and dispatch personnel.
- Researched vehicle registration, driving records, and warrant information to support troopers with traffic stops.
- Operated LEDS/NCIC database for inquiries made by troopers, as well as sending confirmations and locates on wanted persons, vehicles, firearms, and missing people in order to maintain records accurately.
- Provided comprehensive training to newly hired personnel for effective utilization of the police radio console, CAD system, and LEDS/NCIC responsibilities.
- Documented all communications received via phone or radio transmissions accurately.
- Verified the status of units assigned to calls in order to ensure safety protocols were followed.
- Advised personnel about accidents, weather conditions or other hazards.
Education
Some College (No Degree) - General Studies
Chemeketa Community College
Salem, ORSkills
- Stress Tolerance
- Verbal Communication
- Situational Awareness
- Prioritization
- Works Well Under Pressure
- Problem-Solving
- Active Listening
- EMS Dispatch
- Police department procedures
- Database Queries
- Map reading abilities
- Decision-Making
- Teamwork and Collaboration
- Information documentation
Certification
- DPSST - Advanced Telecommunicator
- DPSST - Emergency Medical Dispatcher
Accomplishments
- Carol Fagan Award recipient for Academic Achievement - DPSST, 2006
- APCO Critical Incident State Award - Beachie Creek / Echo Mountain Fires
- APCO Critical Incident State Award - City Center Motel Fire
- Code Save Champion recipient
Affiliations
- Gardening
- Antiquing
- Travel
Timeline
Communication Specialist II
City of Salem; Willamette Valley Comm. Center
03.2015 - Current
Telecommunicator II
Oregon State Police, Northern Command Center
09.2004 - 02.2015
Some College (No Degree) - General Studies
Chemeketa Community College
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