Rebecca Chavez
La Grange,North Carolina
Summary
Management professional with vast experience directing operations and driving organizational success. Renowned for building cohesive teams and streamlining processes. Recognized for strong leadership and adaptability to dynamic environments.
Overview
17
17
years of professional experience
Work History
Co Manager
Hobby Lobby
03.2019 - 09.2024
- Assisted in the recruitment process by conducting interviews and selecting top-performing candidates who aligned with the company''s values
- Work with the store manager to provide operational leadership. Mentor new and existing team members, and help maintain high levels of presentation
- Collaborate with other managers to reduce operating costs, and communicate change initiatives to managers and employees. Develop managers and employees by providing them with resources.
- Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
- Managed scheduling for all employees to ensure adequate coverage during peak periods without compromising labor cost objectives.
- .Controlled costs to keep business operating within budget and increase profits.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Sales Associate
Shoe Show
03.2008 - 07.2010
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Crew Member
Burger King
12.2008 - 06.2010
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Education
High School Diploma -
Socastee High
Myrtle Beach, SCSkills
- Leasing and sales
- Negotiation
- Sales management
- Expectation setting
- Schedule oversight
- Multitasking
- Employee Training
- Risk Management
- Communication Skills
Languages
Spanish
Native or Bilingual
Timeline
Co Manager
Hobby Lobby
03.2019 - 09.2024
Crew Member
Burger King
12.2008 - 06.2010
Sales Associate
Shoe Show
03.2008 - 07.2010
High School Diploma -
Socastee High
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