Rebecca Cherenfant
Irvington,NJ
Summary
Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Case Manager
Five Star Home Health Care Agency
10.2020 - Current
- Oversee caseload of 100 individuals diagnosed with intellectual disability, developmental, physical, and traumatic brain injuries with person-centered approach
- Support HR with recruiting and training caregivers, determining staff details, including working hours, recognizing staffing shortfalls, tracking employee performance, and creating and submitting monthly reports to management
- Monitor implementation of nursing care plan, while facilitating plan of action meetings for alleged neglect cases
- Perform a wide range of key tasks, such as evaluating Medicaid eligibility, uncovering laps in benefit coverage, conducting home visits upon individual request, and assisting individuals/caregivers in identifying healthcare proxy
- Submit referrals for in-home services, such as speech therapy, physical therapy, and occupational therapy
- Ensure that all individuals retain Medicaid eligibility, while ensuring conformance to health department's regulations and compliance.
Human Resources Specialist
Five Star Home Health Care Agency
08.2019 - 10.2020
- Ensured compliance for caregivers and nurses, including holds and terminations
- Conducted interviews to support recruiters in boarding process for caregivers, nurses, and new office staff
- Managed approximately 30 incoming calls and email inquiries from candidates and recruited caregivers on employment issues
- Enforced all state and government laws and guidelines in day-to-day work activities
- Oversaw caregivers' incidents, coaching, in-service, and DOH advanced classes for caregivers
- Standardized robust pay structure and analyzed benefits package to save costs, boost staff morale, and attract top talent.
Case Manager
Direct Assistance Supports
08.2018 - 08.2019
- Documented and updated communication with paraprofessionals
- Answered telephone and conveyed messages to relevant personnel
- Oversaw 50 telephone calls professionally and calmly for patients, families, physicians, and others
- Adhered to HR instructions with regard to aides' compliance
- Retrieved referrals, authorizations, and other communication from insurance organizations
- Logged time sheets, processed timesheets for payroll, and facilitated resolution of payroll issues
- Entered all changes in service hour authorizations into the computer system quickly after receiving.
Assistant Manager
Dollar Tree
09.2017 - 08.2018
- Collaborated with the team to ensure seamless running of day-to-day store operation, ensuring compliance with store regulations
- Utilized appropriate counseling methodologies to neutralize problematic behaviors and resolve conflicts with minimum 30 customers per day.
- Generated and communicated daily, weekly, and monthly reports to the corporate office
- Managed and maintained inventory to ensure that supplies met demand needs
- Performed detailed quarterly reviews and engaged with personnel to ensure all performed up to set standards
- Supervised all staff's day-to-day efforts, including appropriate store coverage in case an employee called out sick.
Education
Bachelor of Science in Psychology -
College of Staten Island
New York City, NY05.2021
Skills
- Documentation & Reporting
- Claims Management
- Customer Service & Support
- Relationship Building
- HR Processes/Procedures
- Microsoft Word/Excel/PowerPoint
- HHA Exchange
- Sales Force
- HRIS
- E-verify/E-spaces
- Medicaid/Medicare
- Client Advocacy
- Data Entry and Analysis
- Documentation Proficiency
- Recruitment
- Organizational Skills
- Data Analysis
Certification
- Certified Nurse Assistant
- EKG Certified Phlebotomy
- Certified BLS Certified
- Fire Safety Certified
- Infection Control Certified
Qualifications Summary
Outcome-focused and multi-faceted professional with aptitude for analyzing and modifying compensation/benefits policies to establish competitive programs and ensure strict compliance with organizational standards. Passionate about going above and beyond to help clients by conducting home visits, delivering top-notch client service, timely addressing calls and email inquiries, and providing excellent client service. Instrumental in spearheading and delivering complex projects with a keen focus on improving project outcomes and deliverables. Capacity to synthesize current business intelligence data and provide recommendations for improvement. Demonstrated success in managing understaffing issues, resolving disputes, maintaining disciplinary protocols, drafting job responsibilities, screening resumes, interviewing potential candidates, and facilitating on-boarding/training initiatives. Multilingual communicator with well-developed ability to build and foster strong and positive relationships with colleagues, staff members, clients/customers, and management.
Timeline
Case Manager
Five Star Home Health Care Agency
10.2020 - Current
Human Resources Specialist
Five Star Home Health Care Agency
08.2019 - 10.2020
Case Manager
Direct Assistance Supports
08.2018 - 08.2019
Assistant Manager
Dollar Tree
09.2017 - 08.2018
Bachelor of Science in Psychology -
College of Staten Island
- Certified Nurse Assistant
- EKG Certified Phlebotomy
- Certified BLS Certified
- Fire Safety Certified
- Infection Control Certified
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