Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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Rebecca cherry

Rebecca cherry

Des Moines,IA

Summary

Dynamic and results-driven professional with a strong work ethic and expertise in online order fulfillment. Proven track record at Instacart, enhancing customer satisfaction through efficient service and exceptional problem-solving skills. Adept at mobile payment processing and fostering customer loyalty, consistently delivering high-quality results in fast-paced environments.

Overview

1
1
Certification

Work History

Shopper

Shipt
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Demonstrated speed and accuracy in order item selection.
  • Selected best-quality perishable items such as meat and produce.
  • Worked productively with customers to meet order requirements and service expectations.

Instacart Shopper

Instacart
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Managed time effectively to complete multiple orders within tight deadlines, maximizing productivity and earnings.
  • Worked productively with customers to meet order requirements and service expectations.
  • Increased customer satisfaction by providing timely and efficient grocery shopping services.
  • Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
  • Loaded and unloaded orders at customer's homes or locations.
  • Consulted with customers on food selections and custom order requests.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Demonstrated excellent problem-solving skills when addressing customer concerns or issues during the shopping process.
  • Assisted customers with special requests by locating hard-to-find items or making appropriate substitutions.
  • Utilized the Instacart app proficiently for order tracking, updates, and communication with customers.
  • Enhanced customer loyalty by consistently delivering exceptional service and maintaining a professional demeanor.
  • Balanced multiple priorities effectively in fast-paced environments without compromising quality or timeliness of service.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Developed strong working relationships with store employees, facilitating efficient navigation and item location.
  • Tracked substitutions and informed customers of changes.
  • Adhered to strict quality standards, carefully selecting fresh produce and checking expiration dates on perishable items.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Fostered strong connections with repeat customers by remembering preferences, offering personalized recommendations, and exceeding expectations for service.
  • Improved overall efficiency by staying up-to-date on store layouts and inventory changes through regular visits.
  • Maintained high levels of accuracy in fulfilling orders, ensuring a positive customer experience.
  • Navigated challenging traffic situations calmly while ensuring timely deliveries and minimizing delays.
  • Handled complex transactions accurately, processing payments securely using the Instacart platform.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Greeted clients entering store to provide welcoming environment and friendly customer service.
  • Interacted with guests in friendly and knowledgeable way.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Safeguarded customer privacy by diligently following all company policies regarding personal information protection.
  • Upheld food safety standards by properly handling perishable items and maintaining appropriate storage conditions during delivery.
  • Monitored tasks and staff assignments to deliver projects under-budget and on-time.

Driver

Lyft Driver Hub
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
  • Demonstrated strong knowledge of geography and local roads for optimal route selection.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Communicated with customers to provide delivery updates and confirm delivery locations.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
  • Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
  • Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
  • Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
  • Safely transported goods across long distances, adhering strictly to traffic laws and regulations.
  • Maintained clean and organized vehicle, enhancing professional image of company.
  • Fostered culture of safety and compliance, leading by example and encouraging peers to follow suit.
  • Improved fuel efficiency by implementing strategic driving routes and practices.
  • Collaborated with dispatch and logistics teams to streamline delivery schedules, improving overall efficiency.
  • Utilized advanced navigation tools and technology to enhance route planning and delivery accuracy.
  • Reduced delivery times with careful planning and route optimization.
  • Conducted daily vehicle maintenance checks, significantly reducing likelihood of on-road failures.
  • Assisted in warehouse operations when needed, contributing to overall team efficiency and productivity goals attainment.
  • Increased productivity by assisting in loading/unloading vehicles when necessary, expediting the delivery process.
  • Streamlined vehicle inspection process before each shift with thorough checklists to identify potential issues proactively.
  • Reduced fuel consumption through strategic route planning and efficient driving techniques.
  • Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
  • Obtained signatures from customers upon delivery of goods.
  • Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
  • Communicated with dispatchers and other personnel to coordinate transportation schedules.
  • Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
  • Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.

Delivery Driver

DoorDash

Education

Medical Administrative Assistant - Medical Administrative Assistant

Everest College
North Aurora, IL
09.2009

Certified Nurses Asst -

LINCOLN LUTHERN
Racine, WI
10.1995

HSD -

Assumption High School
Assumption, IL
06.1989

Skills

  • Strong work ethic
  • Online order fulfillment
  • Mobile payment processing
  • Promotional planning
  • Cash handling proficiency
  • Product demonstration
  • Stock replenishment
  • Sales techniques mastery
  • Product knowledge expertise
  • Merchandise presentation
  • Customer feedback analysis
  • Product display creation
  • Shelf stocking
  • Store maintenance
  • Upselling strategies
  • Markdown execution
  • Budgeting and pricing
  • Cross-selling techniques
  • Market trend awareness
  • Loss prevention awareness
  • E-commerce
  • Point of sale systems
  • Returns and exchanges
  • Supply chain
  • Customer service
  • E-learning development
  • Employee training
  • Task delegation
  • Training design
  • Skill assessment
  • Problem-solving
  • Teamwork and collaboration
  • Teamwork
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Critical thinking
  • Clear communication
  • Organizational skills
  • Team collaboration
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Verbal and written communication
  • Decision-making
  • Relationship building
  • Documentation and recordkeeping
  • Team building
  • Data entry
  • Leadership development
  • Task prioritization
  • Coaching and development
  • Self motivation
  • Interpersonal skills
  • Analytical thinking
  • Conflict resolution
  • Employee relations
  • Professionalism
  • Goal setting
  • Interpersonal communication
  • Public speaking
  • Professional development
  • Strategic planning
  • Data organization
  • Time management abilities
  • Continuous improvement
  • Adaptability
  • Written communication
  • Work coordination
  • Training facilitation
  • Communication strategies
  • Patient care and confidentiality
  • HIPAA compliance
  • Patient demographics
  • Workflow coordination
  • Patient scheduling
  • Medical office management
  • Appointment scheduling
  • Patient confidentiality adherence
  • Referral coordination
  • Inventory stocking
  • Appointment coordination
  • Interpersonal relationship building
  • Multi-line phone systems
  • Medical records management
  • Proficiency in medical management systems
  • File maintenance
  • Data entry efficiency
  • Inventory management
  • Interdepartmental collaboration
  • Professionalism and discretion
  • Scheduling expert
  • Medical office equipment usage
  • Mail distribution
  • Patient flow management
  • Correspondence management
  • Program coordination
  • Medical transcription experience
  • Insurance verification mastery
  • Document management
  • Medical coding
  • Patient scheduling expertise
  • Organizational growth
  • Basic accounting
  • Healthcare billing
  • Prioritizing patients
  • Charting and clinical documentation
  • Insurance claims handling
  • Medical terminology proficiency
  • Inter-office communication
  • Medical report transcription
  • Multi-line phone operations
  • Case history documentation
  • 10-key proficiency
  • Phone and email etiquette
  • HIPAA regulations
  • Multitasking and organization
  • Appointment management
  • Grill expertise
  • Work under pressure
  • Efficient multitasking
  • Cleaning and sanitation
  • Cleanliness and sanitation
  • Food safety
  • Kitchen organization
  • Food preparation
  • Cross-contamination prevention
  • Stock rotation
  • Food presentation
  • Food storage
  • Ingredient handling
  • Ingredient preparation
  • Training and mentoring
  • Goal oriented
  • Staff management
  • Employee motivation
  • Complex Problem-solving
  • Inventory control
  • Staff development
  • Staff discipline
  • Processes and procedures
  • Operations management

Accomplishments

    Graduated 4.0 GPA

Certification

Certified Nurses Asst

Timeline

Shopper

Shipt

Instacart Shopper

Instacart

Driver

Lyft Driver Hub

Delivery Driver

DoorDash

Medical Administrative Assistant - Medical Administrative Assistant

Everest College

Certified Nurses Asst -

LINCOLN LUTHERN

HSD -

Assumption High School

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Rebecca cherry