Rebecca Chow
Waimea,HI
Summary
Dynamic team leader and skilled barista with a proven track record at La Parisienne - French Bakery, enhancing customer satisfaction and loyalty through exceptional service and staff training. Expert in time management and staff management, adept at fostering a welcoming atmosphere and streamlining operations. Demonstrates outstanding problem-solving abilities and a commitment to excellence.
Overview
6
6
years of professional experience
Work History
Barista
La Parisienne - French Bakery
07.2021 - Current
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Enhanced customer experience by providing exceptional service and maintaining a clean, welcoming environment.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Resolved customer concerns promptly and professionally, ensuring continued patronage and loyalty to the brand.
- Improved overall product quality through regular staff training on proper brewing techniques, equipment maintenance, and presentation standards.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Cross-trained existing employees to maximize team agility and performance.
- Handled basic recordkeeping and bookkeeping for community center.
- Coordinated bi-weekly payroll for up to 15-20 personnel.
- Processed bi-weekly payroll for 15-20 salaried and hourly employees.
- Managed payroll functions, ensuring timely and accurate processing of employee compensation.
Host Trainer
Pizza Joint
03.2019 - 06.2021
- Streamlined reservations process by implementing effective communication strategies among the host team and servers.
- Maintained up-to-date knowledge of menu offerings and special promotions, enabling accurate information sharing with guests.
- Mentored new hires through comprehensive onboarding processes, resulting in well-prepared team members.
- Collaborated with management to identify areas for improvement in staff performance and service quality.
Education
High School Diploma -
James Madison Hgh School
Virtual 06-2021
Skills
- Friendly and outgoing
- Team Player
- Cash Handling
- Opening and closing duties
- Team Leadership
- Exceptional customer service
- Order Taking
- Time Management
- Staff Management
Timeline
Barista
La Parisienne - French Bakery
07.2021 - Current
Host Trainer
Pizza Joint
03.2019 - 06.2021
High School Diploma -
James Madison Hgh School
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