Rebecca Cid
Miami,FL
Summary
As an Assistant Manager, I set the tone for the store and the team and help bring our brand to life for our customers. I'm responsible for driving profitable sales growth through all aspects of the store including; customer and product operations, merchandising, and talent development. I support the execution of the store strategy to achieve performance goals. Through collaboration with my General Manager, I teach and coach behaviors to Brand Associates to cultivate a high performing team to deliver a best-in-class experience to our customers.
Overview
12
12
years of professional experience
Work History
Assistant Manager
Gap Inc
05.2011 - Current
- Job duties include supporting strategies and processes to drive store sales and deliver results through a customer centric mindset.
- Recruit, hire and develop highly productive Brand Associate and Expert teams.
- Own assigned area of responsibility; merchandising and marketing.
- Implement action plans to maximize efficiencies and productivity.
- Perform Service Leader duties.
- Ensure consistent execution of standard operating procedures.
- Represent the brand and understand the competition and retail landscape.
- Promote community involvement.
- Leverage omni-channel to deliver a frictionless customer experience.
- Ensure all compliance standards are met.
Skills
- Experience with management and customer service for 12 years
- Microsoft Office Proficiency
- Outstanding interpersonal skills
- Works towards commercial and business goals, focuses on activity
- Understands the importance to the business of achieving commercial success
- Looks for opportunities to improve and takes ad hoc actions
- Pays close personal attention to the details of a process; checks things out to ensure they are done right
- Adheres to core business planning and reporting processes; personally attends to details
- Listens to the customer's feedback and acts on it
Timeline
Assistant Manager
Gap Inc
05.2011 - Current