Summary
Overview
Work History
Education
Skills
Timeline
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Rebecca Clark

Houston

Summary

Proven customer service expert with a track record of enhancing customer satisfaction at Starbucks through exceptional service and high-quality beverage preparation. Skilled in cash handling accuracy and adept at training and mentoring staff, demonstrating significant improvements in operational efficiency. Excelled in task delegation and store maintenance, ensuring a welcoming and organized environment.

Overview

11
11
years of professional experience

Work History

Key Holder

Party City
10.2023 - Current
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.

Cashier

Circle K
01.2016 - 01.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.

Barista

Starbucks
03.2014 - 11.2014
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.

Education

General Studies

Cy-fair High School
Houston, TX
05.2014

Skills

  • Customer service
  • Cash handling
  • Cash handling accuracy
  • Training and mentoring
  • Store maintenance
  • Customer service management
  • Task delegation

Timeline

Key Holder

Party City
10.2023 - Current

Cashier

Circle K
01.2016 - 01.2021

Barista

Starbucks
03.2014 - 11.2014

General Studies

Cy-fair High School

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Rebecca Clark