Rebecca Clemen
Cokato,MN
Summary
Multi-talented associate director applies several years of experience in operations. Manages diverse business areas with eye for efficiency and quality. Excellent team leader and analytical problem-solver.
Overview
20
20
years of professional experience
Work History
Associate Director
Howden Re
Edina, MN
06.2024 - Current
- Analyzed data collected from various sources in order to identify trends or areas requiring further investigation or action.
- Maintained positive relationships with stakeholders by responding promptly to inquiries, requests and complaints.
- Provided guidance and support to staff in order to maximize their performance.
Assistant Vice President
BMS Intermediaries
Edina, MN
12.2022 - 06.2024
- Created and maintained a positive working environment through effective leadership practices.
- Served as a liaison between the organization and external partners and vendors.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Formed and sustained strategic relationships with clients.
Senior Analyst
TigerRisk Partners, LLC
Edina , MN
05.2013 - 12.2022
- Coordinated with other departments to ensure accuracy of data collection and analysis.
- Provided technical support to junior analysts regarding data analysis techniques and methods.
- Collaborated with IT teams on implementation of new tools and technologies related to analytics initiatives.
- Identified needs of customers promptly and efficiently.
Senior Claims Specialist
AON Benfield
Edina, MM
07.2004 - 05.2013
- Reviewed and verified customer information to ensure accuracy of claims.
- Resolved customer inquiries in a timely manner, while maintaining high levels of customer service.
- Provided technical assistance to junior staff members on complex claims issues.
- Conducted quality assurance reviews on all processed claims to ensure accuracy and completeness.
- Assisted in developing new procedures for handling incoming claims more efficiently.
- Maintained an up-to-date knowledge of industry standards and best practices related to insurance claims processing.
- Managed multiple projects simultaneously while meeting tight deadlines.
- Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
Education
Master of Science - Sports Management
St. Cloud State University
St. Cloud, MN05-2003
Bachelor of Science - Secondary Education
Moorhead State University
Moorhead, MN05-1997
Skills
- Strategic leadership
- Key relationship management
- Critical Thinking
- Analytical Thinking
- Relationship Building
- Organizational Development
- MS Office
- Coaching and Mentoring
- Team Collaboration and Leadership
Timeline
Associate Director
Howden Re
06.2024 - Current
Assistant Vice President
BMS Intermediaries
12.2022 - 06.2024
Senior Analyst
TigerRisk Partners, LLC
05.2013 - 12.2022
Senior Claims Specialist
AON Benfield
07.2004 - 05.2013
Master of Science - Sports Management
St. Cloud State University
Bachelor of Science - Secondary Education
Moorhead State University
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