Rebecca Clements, RN, BSN
Chesterfield,VA
Summary
RN Administrative Coordinator at UVA Medical Center, skilled in clinical judgment and compassionate patient education. Enhanced patient satisfaction through effective communication and streamlined discharge planning, leading to improved health outcomes. Proactively identified process improvements, fostering team coordination and a positive work environment while ensuring compliance with regulatory standards.
Overview
38
38
years of professional experience
Work History
RN Administrative Coordinator / RNCC
UVA Medical Center
07.2019 - Current
- Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
- Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
- Developed strong relationships with patients'' families, providing emotional support while addressing concerns or questions about care plans.
- Served as a liaison between physicians and patients'' families to facilitate clear communication regarding treatment options and progress updates.
- Coordinated discharge planning efforts with social workers, case managers, and other multidisciplinary team members for smooth transitions post hospitalization.
- Educated family members and caregivers on patient care instructions.
- Proactively identified opportunities for improving administrative processes, implementing changes that led to increased efficiency and effectiveness.
- Enhanced communication between departments with timely and accurate preparation of reports and documents.
- Facilitated cross-departmental collaboration by establishing shared project management platform.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Managed care from admission to discharge.
RN Transplant Coordinator
VCU Health System
06.2005 - 06.2019
- Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
- Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Mentored new nursing staff, contributing to a supportive work environment and improved retention rates.
- Contacted insurance carriers to discuss policies and individual patient benefits.
- Managed accounts payable and receivable functions, ensuring timely payments and accurate recordkeeping.
- Answered questions over phone and in-person regarding billing, scheduling and treatment.
- Assessed patients'' eligibility for financial assistance programs by conducting thorough reviews of their income and expenses, making appropriate recommendations based on individual circumstances.
Office Manager/Dental Assistant
D. Kent Yandle, DDS
05.1987 - 08.2003
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Monitored front areas so that questions could be promptly addressed.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
Education
High School Diploma -
Colonial Heights High School
Colonial Heights, VA 06-1981
Associate of Science - Nursing
Southside Regional Nursing School
Petersburg, VA 08-2005
Bachelor of Science - Nursing
Chamberlain College of Nursing
05-2015
Master of Science - Nursing Administration
Chamberlain College of Nursing
Skills
- Clinical judgment
- Compassion and empathy
- Discharge planning
- Patient education and counseling
- Team coordination
- Patient monitoring
- Family education
- Treatment Planning
- Quality improvement
- Managing deadlines
- Coordinating referrals
Timeline
RN Administrative Coordinator / RNCC
UVA Medical Center
07.2019 - Current
RN Transplant Coordinator
VCU Health System
06.2005 - 06.2019
Office Manager/Dental Assistant
D. Kent Yandle, DDS
05.1987 - 08.2003
High School Diploma -
Colonial Heights High School
Associate of Science - Nursing
Southside Regional Nursing School
Bachelor of Science - Nursing
Chamberlain College of Nursing
Master of Science - Nursing Administration
Chamberlain College of Nursing
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