Rebecca Cleveland
410-829-8182 / rebecca.cleveland@aol.com
Greensboro,USA
Summary
Results-oriented professional with 10+ years of experience and a proven knowledge of accounting, finance & portfolio management, and job costing. Client-focused Business Manager offering diverse experience in customer service, business management and project coordination. Quickly builds relationships with both new clients and business audiences. Quick-learning with excellent multi-tasking skills and mastery of new technology. Commended for innovation and creative problem-solving to address business challenges.
Overview
16
16
years of professional experience
Work History
Housekeeping Consultant/ Manager
Londonderry On The Tred Avon
Easton, MD
03.2019 - 11.2020
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Directed training and retraining of employees to boost performance and enhance business results.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Effectively supervised staff of 6 personnel by implementing company policies, protocols, work rules and disciplinary action.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Evaluated employee performance on Montly basis and conveyed constructive feedback to improve skills.
- Trained and developed personnel to improve safety, and employee relations.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Reduced workflow inconsistencies by recruiting and hiring capable staff members.
Business Manager
GP Landscaping, LLC
Horseheads, NY
09.2017 - 04.2019
- Oversee activities directly related to making products or providing services
- Analyze internal processes and recommend and implement procedural or policy changes to improve operations, such as supply changes or the disposal of records
- Plan, administer and control budgets for contracts, equipment and supplies
- Prepare or direct preparation of financial statements, business activity reports, financial position forecasts, annual budgets, or reports required by regulatory agencies
- Conduct or coordinate audits of company accounts and financial transactions to ensure compliance with state and federal requirements and statutes
- Develop internal control policies, guidelines, and procedures for activities such as budget administration, cash and credit management, and accounting
- Analyze the financial details of past, present, and expected operations to identify development opportunities and areas where improvement is needed
- Advise management on short-term and long-term financial objectives, policies, and actions.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Oversaw office operations for organization by processing vital documentation, obtaining insurance verification and authorization for services.
- Capitalized on industry and marketplace trends to enhance sales solutions and approaches.
- Spearheaded overhaul of company best practices to significantly increase staff retention rates.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Delegated daily tasks to employees, streamlining daily progress and efficiency.
- Drafted invoices for completed work.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Automotive F & I Deal Processor / Tags and Title Administrator
Kent Brown Toyota
Horseheads, NY
01.2012 - 02.2013
- Preparation of loan documents
- Submission of loan documents and required financial documentation for loan funding
- Maintenance of floor plan and payoff of units through Toyota Motor Credit
- Administration of tags and title work completion through State Agencies
Senior Collections Manager
General Revenue Corporation, Sallie Mae Financial Services
Horseheads, NY
02.2005 - 08.2009
- Recruit staff members and oversee training programs
- Establish procedures for custody or control of assets, records, loan collateral, or securities to ensure safekeeping
- Review collection reports to determine the status of collections and the amounts of outstanding balances
- Evaluate financial reporting systems, accounting or collection procedures, or investment activities and make recommendations for changes to procedures, operating systems, budgets, or other financial control functions
- Arrange for debt repayment or establish repayment schedules, based on customers' financial situations
- Advise customers of necessary actions and strategies for debt repayment
- Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise
- Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors
- Receive payments and post amounts paid to customer accounts
- Contact insurance companies to check on status of claims payments and write appeal letters for denial on claims.
- Supervised staff of collectors, monitoring phone calls and letters.
- Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
- Contacted clients with past-due payments and actively monitored payments due from clients.
- Established procedures for collection of past due amounts.
- Worked with legal resources and recovery teams to manage default issues.
- Reviewed, researched and corrected discrepancies and customer concerns.
- Researched accounts and completed due diligence to resolve collection problems.
- Documented interactions in computer database and updated information.
- Accessed credit records to evaluate customer credit histories.
- Filed and addressed employee complaints in accordance with company policies and government regulations.
- Followed prescribed scripts and maintained friendly but firm attitude with full knowledge of contractual requirements and legal remedies.
- Created daily and weekly cash reports for accounting management.
- Completed training in credit management and civil court practices to maintain up-to-date legal knowledge involving collection practices.
- Successfully implemented new technologies and process automations to encourage continuous improvement.
- Facilitated successful internal and external audits through sound and thorough documentation.
Executive Assistant to Chief Financial Officer
Preston Automotive Group
Preston, Maryland
08.1997 - 12.2004
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Filed paperwork and organized computer-based information.
- Worked with senior management to initiate new projects and assist in various processes.
- Managed and reviewed filing and office systems.
- Executed basic banking and bookkeeping tasks.
Education
High School Diploma -
North Caroline High School
Emergency Medical Technician -
States of MD
1992
Board of Realtors - Real Estate License -
State of Maryland
Series 6 And Series 63 - Financial Representative -
Maryland, Pennsylvania And New York
Skills
- Customer Relationship Management
- Inventory Management
- Contract Management
- Quality Assurrance
- Compliance
- Office Management
- SAP Crystal Reports
- Focus and Follow-Through
- Regulatory Compliance
- Customer Service
- Microsoft Office
- Issue Resolution
Timeline
Housekeeping Consultant/ Manager
Londonderry On The Tred Avon
03.2019 - 11.2020
Business Manager
GP Landscaping, LLC
09.2017 - 04.2019
Automotive F & I Deal Processor / Tags and Title Administrator
Kent Brown Toyota
01.2012 - 02.2013
Senior Collections Manager
General Revenue Corporation, Sallie Mae Financial Services
02.2005 - 08.2009
Executive Assistant to Chief Financial Officer
Preston Automotive Group
08.1997 - 12.2004
High School Diploma -
North Caroline High School
Emergency Medical Technician -
States of MD
Board of Realtors - Real Estate License -
State of Maryland
Series 6 And Series 63 - Financial Representative -
Maryland, Pennsylvania And New York
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