Rebecca Clifford
Bozrah,CT
Summary
Compassionate individual with the poise to tackle multiple tasks in an office-centered environment. Offering dynamic telephone, interpersonal and data entry skills.
Animal-loving Veterinary Receptionist offering exemplary telephone and customer service skills. Hardworking employee known for remaining composed and confident in crisis situations. Trained in Cornerstone use with knowledge of Computers. Microsoft Office, Edge. Whatever I do not know willing to work hard to learn. I am not afraid to ask questions.
Astute medical administrative professional trained in appointments, front desk management and recordkeeping. Helps staff maintain office operations at optimal levels with great organizational and multitasking abilities. Skilled at typing correspondence and managing files.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Veterinary Receptionist
All Friends Animal Hospital
02.2004 - Current
- Enhanced client satisfaction by efficiently scheduling appointments and managing patient records.
- Streamlined office operations for increased efficiency by organizing files and maintaining a clean reception area.
- Boosted clinic revenue with accurate billing and invoicing procedures.
- Improved client retention by providing exceptional customer service to pet owners in person and over the phone.
- Monitored inventory levels and placed orders for office supplies when needed, ensuring uninterrupted daily operations.
- Assisted in training new staff members on reception procedures and software systems, contributing to overall team success.
- Demonstrated commitment to ongoing professional development by attending relevant training sessions and seminars, staying current on industry best practices.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Maintained confidentiality of sensitive client information while handling financial transactions accurately.
- Cultivated strong relationships with local pet-related businesses to enhance referral networks for the clinic.
- Promoted clinic services and products through knowledgeable recommendations to pet owners based on their specific needs.
- Maximized appointment availability by effectively coordinating schedules between multiple veterinarians and clients.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Contributed to positive work environment through excellent teamwork and collaboration with staff members.
- Increased accuracy of medical records by diligently updating patient information during each visit.
- Reduced wait times for clients by promptly checking in patients upon arrival at the clinic.
- Assisted veterinarians in providing timely care to patients through effective communication and coordination of services.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Entered data from pet records and office visits into computer system.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Answered owner animal health questions and advised on best care practices.
- Printed prescription requests and queries in compliance with practice protocol.
- Helped patients complete necessary medical forms and documentation.
- Invoiced patients accurately in line with charging guidelines.
- Supported office staff and operational requirements with administrative tasks.
- Completed patient referrals to other medical specialists.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Transcribed phone messages and relayed to appropriate personnel.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Veterinary Technician
All Friends Animal Hospital
02.2004 - Current
- Improved patient care by assisting veterinarians in treating animals.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
- Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
- Maintained clean examination rooms, equipment, and kennels to ensure a safe and sanitary environment for both patients and staff members.
- Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
- Collaborated with fellow technicians to create efficient workflows that streamlined daily tasks within the clinic setting.
- Increased clinic efficiency by organizing supplies inventory management systems for easy access during appointments or surgeries.
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Contributed to team success by supporting colleagues when needed during emergencies or critical cases requiring additional assistance.
- Scheduled appointments efficiently while prioritizing urgent cases appropriately based on severity of symptoms presented by pets.
- Enhanced client satisfaction by providing compassionate care for pets during their appointments.
- Reduced errors in diagnostic testing by maintaining up-to-date knowledge on veterinary practices and techniques.
- Streamlined workflow, ensuring accurate record-keeping and timely communication with clients regarding treatment plans.
- Handled challenging behavior from stressed or anxious animals using calming techniques learned through continuous professional development courses.
- Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- Provided thorough discharge instructions to clients following appointments or surgical procedures, ensuring clear understanding of medications, aftercare steps, and follow-up recommendations.
- Restrained animals to protect veterinarians from potential harm.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Administered medications to animals in treatment and documented changes in condition.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Answered owner animal health questions and advised on best care practices.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Collected patient biopsies and blood samples for laboratory analysis.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Performed radiograph testing to assist doctors in making informed diagnoses and determining best treatment plans.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Managed medical intervention and therapy for animals in collaboration with veterinarian.
- Established intravenous drips for ongoing hydration in treatment of canines suffering from parvovirus infections.
- Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
- Monitored vital signs of animals during surgical procedures and provided postoperative care.
- Administer medications, vaccines and treatments as instructed by veterinarian.
- Maintained detailed records of animal health care and diagnostic treatments.
- Performed fecal examinations, urinalysis and bloodwork.
- Obtained patient history from owners and performed physical examinations.
- Collected and prepared specimens for laboratory testing.
- Assisted veterinarians with radiographs and ultrasounds.
- Educated clients on nutrition, preventive health and other animal care.
- Filed daily progress records, surgery logs, x-ray logs, and routine records.
- Administered vaccinations to variety of animal species.
- Performed dental cleanings using ultrasonic scaler.
- Administered oral or topical medications to boarding patients as specified by veterinarian in animal's medical record.
Adoption Coordinator/Lead Kennel Technician
CT Humane Society
03.1999 - 02.2004
- Streamlined the adoption process by implementing efficient administrative procedures and accurate record-keeping systems.
- Ensured successful matches between Pets and families through thorough assessments and evaluations of each party''s needs.
- Improved communication between all parties involved in the adoption process by maintaining regular contact and addressing any concerns promptly.
- Increased community awareness of the organization''s services through targeted marketing campaigns, public speaking engagements, and networking events.
- Evaluated potential adoptive homes through diligent, home studies, and interviews to ensure a safe living situation for every pet placed under our care.
- Coordinating Foster Care for Kittens and puppies not yet available for adoption.
- Training for Adult and puppies waiting on homes
- Maintaining clean and safe kennels for dogs and cats.
- Vaccinating Pets for their adoptions and maintained updated records for them to stay safe in the kennel environment.
Education
High School Diploma -
Norwich Free Academy
Norwich, CT06.1995
Skills
- Payment Processing
- Attention to Detail
- Teamwork and Collaboration
- Filling Prescriptions
- Discharging Patients
- Veterinary Medical Records Software
- Recordkeeping
- Record Request Management
- Appointment Scheduling
- Customer Service
- Reception Area Maintenance
- Billing and Invoicing
Certification
Certified Nutritional Technician
Timeline
Veterinary Receptionist
All Friends Animal Hospital
02.2004 - Current
Veterinary Technician
All Friends Animal Hospital
02.2004 - Current
Adoption Coordinator/Lead Kennel Technician
CT Humane Society
03.1999 - 02.2004
High School Diploma -
Norwich Free Academy
Certified Nutritional Technician
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