Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rebecca Coaster

Clio,MI

Summary

Highly skilled and enthusiastic professional with more than 15 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service. Healthcare Administrator with proven to deliver exemplary level of healthcare service delivery to patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Practice Manager

Dermatology & Cosmetic Center, PLLC
01.2023 - Current
  • Overseeing all of the administrative and business operation aspect of a medical office, implementing the office policies and procedures, ensure policies and best practices are up to industry standards and government regulations, staff, resident and provider scheduling, ensuring compliance with regulations, collaborate with physician to develop business strategies and patient services, supervising and monitoring the work of administrative and clinical staff, supervising daily practice operations such as billing, debt collections, security and occupational health and safety, monitor the inventory for medications, products, and medical equipment and resupply, processing and managing office budgets, implementing and maintaining procedures/office administrative system, identifying staffing needs, interviewing and hiring office staff, coordinate regular staff meetings and performance reviews, delegate task, establish routines, define roles and responsibilities, maintaining and tracking cancer log, benefit investigation for skin substitutes, quoting patients for cosmetic and medical procedures, obtaining prior authorizations, global referrals, referring patients out to specialist, organize patient records using electronic health records, reconciled cash draw on a daily basis and monitor all cash transactions.

Office Manager/Medical Assistant

Grand Blanc Plastic Surgery
04.2008 - 01.2023
  • Preparing quotes for cosmetic procedures, verify insurance eligibility, requesting prior authorization for medical procedures, collecting copays, deductibles and surgical fees, monitoring billing and collections, scheduling surgeries, preparing surgical charts, assisting the physician with office procedures, sterilizing instruments, caring for patients pre and post surgical, dressing changes, administrating injections, completing patient's FMLA paperwork, addressing patients questions and concerns, making post op phone calls, managing day-to-day operations, interviewing and hiring applicants, providing proper paperwork and training employees, maintaining employee records, updating and maintaining health insurance and facility credentials.

Medical Assistant

The Children's Office
08.2003 - 04.2008
  • Patient vitals, administering vaccinations, assisting physicians, scheduling patients, checking patients in and out, organizing flu clinic.

Education

Bachelor's Degree in Healthcare Service Administration -

Baker College of Flint
Flint, MI
01.2014

Skills

  • Practice Management
  • Medical Office Experience
  • Referral Management
  • Medical Scheduling
  • Employee Orientation
  • Electronic Medical Records
  • CPT
  • ICD 10
  • FMLA
  • Administering Injections
  • Assisting with Office Procedures
  • Insurance Verification
  • Prior Authorizations

Certification

Certified Medical Assistant

Timeline

Practice Manager

Dermatology & Cosmetic Center, PLLC
01.2023 - Current

Office Manager/Medical Assistant

Grand Blanc Plastic Surgery
04.2008 - 01.2023

Medical Assistant

The Children's Office
08.2003 - 04.2008

Bachelor's Degree in Healthcare Service Administration -

Baker College of Flint

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Rebecca Coaster