REBECCA C. OLIVEIRA
Newark,NJ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Legal Assistant
Russo Law Firm
05.2023 - Current
- Full-time job
- Managed high-volume workload while maintaining strict attention to detail on every task such as drafting pleadings or summarizing depositions accurately.
- Handled billing tasks efficiently and accurately, ensuring smooth financial operations for the legal team.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Supported attorneys in achieving favorable outcomes through thorough research and analysis of complex legal issues.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Facilitated timely resolution of legal matters by preparing and organizing essential documents.
- Facilitated client meetings and consultations, ensuring all necessary documentation was prepared and available for attorney review.
- Communicated pertinent information to clients via phone, email, and mail.
- Interviewed clients to obtain information relevant to cases.
Medical Front Office Receptionist
Contemporary Women’s Care
03.2022 - 10.2022
- Full-time job
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients.
- Checked patient insurance, demographic, and health history to keep information current.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Maintained current and accurate medical records for patients.
- Supported office staff and operational requirements with administrative tasks.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Completed clerical duties and tasks for clinic administration.
- Improved patient communication, providing clear instructions for upcoming appointments or procedures as needed.
- Contributed to a positive work environment through effective teamwork and collaboration with colleagues in both front office and clinical roles.
- Increased privacy compliance by strictly adhering to HIPAA regulations when handling sensitive patient information both digitally and physically.
- Demonstrated strong attention to detail when updating patient demographics, ensuring accurate information for proper billing and treatment purposes.
- Maintained a clean and welcoming reception area to ensure a positive first impression for all visitors to the medical facility.
- Reduced patient wait times with proficient multitasking, handling phone calls, and managing walk-in patients simultaneously.
- Contributed to clinic growth through exceptional customer service, resulting in an increase of returning patients and word-of-mouth referrals.
COVID-19 PCR Tester
City of Newark
12.2021 - 03.2022
- Full-time job
- Educated patients about COVID-19 symptoms, prevention measures, and follow-up steps after receiving test results.
- Improved patient experience by streamlining the COVID-19 PCR testing process.
- Maintained a clean and organized workspace, enabling efficient workflows which led to quick turnaround times for test results.
- Ensured safety of patients and staff by implementing proper infection-control protocols during testing procedures.
- Maintained a high level of accuracy in test results through rigorous quality control measures.
- Adhered strictly to HIPAA regulations, ensuring patient confidentiality throughout all stages of the testing process.
- Followed CDC guidelines to establish accuracy and compliance with COVID-19 protocols.
Chiropractic Receptionist
Ironbound Spine & Rehabilitation Center
08.2021 - 12.2021
- Part-time job
- Implemented streamlined check-out procedures, ensuring that patients received proper documentation and follow-up appointment scheduling.
- Collaborated closely with chiropractic team members to ensure a seamless handoff during client appointments.
- Improved patient satisfaction by providing efficient scheduling and appointment coordination.
- Promoted a healthy work culture by serving as the liaison between administrative staff, chiropractors, and patients to resolve any concerns or issues that arose.
- Delivered excellent customer service, addressing patient inquiries in person or over the phone with professionalism and empathy.
- Maintained confidentiality of sensitive patient information while adhering to HIPAA regulations at all times.
Learning Ambassador
Amazon
05.2020 - 08.2021
- Full-time job
- Led transition to virtual learning platforms, ensuring uninterrupted training during remote work periods.
- Adapted teaching approaches based on feedback from peers and supervisors enabling continuous growth as an educator.
- Enhanced interdepartmental communication skills through targeted workshops, improving project outcomes.
- Oversaw daily operations and shipping and handling processes.
- Used hand-held scanners and physical logs to accurately track item movements.
- Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
- Improved warehouse efficiency by implementing new inventory management systems and organizational strategies.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Followed verbal and written instructions to properly move and ship products.
- Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
Crew Member
Dunkin Donuts & Baskin Robbins
11.2019 - 05.2020
- Part-time job
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Stocked shelves to organize aisles in assigned department.
- Became familiar with products to answer questions and make suggestions.
Immigration Legal Assistant
Alan J. Pollack Esq: Immigration & Naturalization
01.2020 - 02.2020
- Part-time job
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Maintained daily report documents, memos and invoices.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Answered multi-line phone system and enthusiastically greeted callers.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
Hotel Front Desk Receptionist
Hotel Ibis Styles Braz Olaia
06.2019 - 09.2019
- Resolved guest complaints diplomatically, maintaining both guest satisfaction and hotel reputation.
- Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.
- Coordinated with housekeeping staff to ensure timely turnover of rooms for incoming guests while maintaining cleanliness standards.
- Upheld strict security protocols at the front desk by verifying identification and enforcing hotel policies when necessary.
- Performed administrative tasks such as filing, data entry, and inventory management to support hotel operations.
- Handled cash transactions accurately, ensuring proper accounting procedures were followed daily.
- Provided exceptional customer service, resulting in a high percentage of repeat guests and positive reviews.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Education
Bachelor of Science - Medicine
Universidad Del Este
President Franco, Paraguay12-2028
Associate of Science - Biology
Essex County College
Newark, NJ08-2027
Bachelor of Science - Forensic Science
Estácio De Sá
Ribeirão Preto, SP06-2026
Associate of Arts - Italian
University of São Paulo
Ribeirão Preto, SP - Brazil12-2017
High School Diploma -
Professor Walter Ferreira State School
Ribeirão Preto, SP - Brazil12.2017
Skills
- Organizational efficiency
- Fast learner
- Microsoft office
- Legal document preparation
- Document filing
- File organization
- Writing and editing
- Client support
- Notary public
- Legal terminology
- Scheduling/Planning
- Customer service
- Attention to detail
- Proficient in MS office
- Exceptional customer service
- HIPAA compliance
- Electronic medical records
- Insurance verification
- Telephone etiquette
- Payment collection
- Office administration
- Verbal and written communication
- Fluent bilingualism
Accomplishments
- Translated 500-1000 legal and educational publications from Spanish to English and from English to Spanish.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Qualifications Summary
- General knowledge of Windows Software.
- Easy to work with Word and Excel.
- Training in virtual presentations in Power Point format.
- Knowledge at the level of networks and also of virtual communication.
- Easy to languages.
- Organization and discipline in the performance of their duties.
- Dynamic, communicative deal with the public.
- Nice presentation.
- Diversity and easy to work with as a team.
- Experience in using computers both for editing and formatting texts and for searching information on the internet.
- Professional and courteous manner.
- Interpersonal skills.
- Able to work well with others.
- Adaptable.
- Time-management skills.
- Detail-oriented and accuracy.
- Motivated and a self-starter.
Computing
- Knowledge in Office, Internet, Excel, Word.
- Knowledge in QLS, Suretox, Eclinicals, ChiroTouch, Cerenade, EMR Systems.
Additional Information - Availability
Availability for extended hours.
Personal Information
Authorized to work in the United States
Certification
- CNP - Certified Notary Public
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Native or Bilingual
Italian
Limited Working
French
Elementary
Timeline
Legal Assistant
Russo Law Firm
05.2023 - Current
Medical Front Office Receptionist
Contemporary Women’s Care
03.2022 - 10.2022
COVID-19 PCR Tester
City of Newark
12.2021 - 03.2022
Chiropractic Receptionist
Ironbound Spine & Rehabilitation Center
08.2021 - 12.2021
Learning Ambassador
Amazon
05.2020 - 08.2021
Immigration Legal Assistant
Alan J. Pollack Esq: Immigration & Naturalization
01.2020 - 02.2020
Crew Member
Dunkin Donuts & Baskin Robbins
11.2019 - 05.2020
Hotel Front Desk Receptionist
Hotel Ibis Styles Braz Olaia
06.2019 - 09.2019
Bachelor of Science - Medicine
Universidad Del Este
Associate of Science - Biology
Essex County College
Bachelor of Science - Forensic Science
Estácio De Sá
Associate of Arts - Italian
University of São Paulo
High School Diploma -
Professor Walter Ferreira State School
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