Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rebecca Collier

West Jordan,UT

Summary

Dependable Manager/Server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Overview

16
16
years of professional experience

Work History

Server

Cheesecake Factory Inc
05.2024 - Current
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Chef

PF Changs Restaurant
11.2023 - 05.2024
  • Trained and managed kitchen personnel and supervised related culinary activity.
  • Monitored line processes to maintain consistency in quality, quantity, and presentation.
  • Coordinated with team members to prepare orders on time.
  • Trained and mentored new staff members in kitchen safety, sanitation and cooking techniques.

Restraunt Manager/Server

PEAK Restaurants
11.2009 - 01.2022
  • Trained staff members on expectations for health and safety compliance
  • Handled all customer complaints with tact and diplomacy, quickly resolving any issues
  • Managed daily restaurant operations including staffing, training, scheduling, and budgeting
  • Maintained compliance with health, safety and sanitation regulations
  • Conducted weekly inventory and ordering of food, dishes and supplies.
  • Interacted with customers to ensure satisfaction with their experience.
  • Reviewed P&L statements and financial reports to identify areas of improvement

Education

Associates in Applied Science - Drafting and Design

ITT Tech
Murray, UT
06-1999

Skills

  • Labor and Food Cost Control
  • Employee Schedule Management
  • Hiring and Training
  • P&L Responsibility
  • Order Supplies
  • Time Management
  • Food Prep and Saftey
  • Complaint Resolution
  • Critical Thinking
  • Team building
  • Inventory and Food Cost
  • Accomplished Cook
  • Positive and professional

Timeline

Server

Cheesecake Factory Inc
05.2024 - Current

Chef

PF Changs Restaurant
11.2023 - 05.2024

Restraunt Manager/Server

PEAK Restaurants
11.2009 - 01.2022

Associates in Applied Science - Drafting and Design

ITT Tech

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