Rebecca Colvin
Holiday
Summary
Dedicated and detail-oriented professional with extensive experience in the healthcare field. Skilled in problem-solving, while consistently delivering exceptional service. Adept at handling high-volume calls, scheduling, and resolving customer inquires with professionalism and empathy. Proven ability to multi-task, manage confidential information and deliver excellent customer experiences. Seeking a position where I'm able to apply my diverse healthcare background in a dynamic setting.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Air Conditioning Technician Apprentice
Benjamin Brothers Air Conditioning Service
Port Richey, Fl
08.2024 - Current
- Tested capacitors, transistors, and transformers for proper continuity and resistance.
- Performed preventative maintenance tasks on HVAC systems such as replacing filters and vacuuming out drainlines.
- Collaborated with team members to complete large-scale installations, maximizing productivity and efficiency.
- Maintained accurate records of all service calls, repairs, and installations to ensure proper documentation for future reference.
Front Desk Receptionist
Quality Clinical Labs
Holiday, Fl
01.2024 - 08.2024
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Dental Assistant
Northwood Dental
Clearwater, FL
03.2022 - 10.2023
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists evaluations.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Explained treatment procedures and instructed patients on home care guidelines.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
Dental Assistant
Cobbe Family Dental and Orthodontics
New Port Richey, FL
04.2018 - 03.2022
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Explained treatment procedures and instructed patients on home care guidelines.
- Prepared patient x-rays and images for dentist review.
- Enhanced patient rapport by consistently delivering compassionate and professional care.
- Participated in community outreach programs, educating public on importance of dental health.
Front Desk Receptionist
Rose Radiology Centers
Palm Harbor, FL
09.2015 - 01.2017
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Front Desk Receptionist
West Coast Spine & Injury Centers
Holiday, FL
07.2013 - 07.2015
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Completed data entry and filing to keep records updated for easy retrieval.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Streamlined check-in processes, reducing wait times for guests.
- Organized and maintained files and records to ensure up-to-date documentation.
Education
Dipolma in Dental Assisting - Expanded Functions Dental Assistant
Central Florida Institute
Palm Harbor05-2007
Skills
- Customer service
- Attention to detail
- Time management
- Telephone etiquette
- Data entry
- Problem-solving skills
- Team collaboration
- Appointment scheduling
- Office organization
- File organization
- Sensitive information handling
Certification
- Certified Dental Assistant
- Certificate in Radiological Health and Safety
- OSHA Certified
- Domestic Violence Course Certificate
- HIV/AIDS Course Certificate
Timeline
Air Conditioning Technician Apprentice
Benjamin Brothers Air Conditioning Service
08.2024 - Current
Front Desk Receptionist
Quality Clinical Labs
01.2024 - 08.2024
Dental Assistant
Northwood Dental
03.2022 - 10.2023
Dental Assistant
Cobbe Family Dental and Orthodontics
04.2018 - 03.2022
Front Desk Receptionist
Rose Radiology Centers
09.2015 - 01.2017
Front Desk Receptionist
West Coast Spine & Injury Centers
07.2013 - 07.2015
Dipolma in Dental Assisting - Expanded Functions Dental Assistant
Central Florida Institute