Rebecca Colvin
Holiday
Summary
Dedicated and detail-oriented professional with extensive experience in the healthcare field. Skilled in problem-solving, while consistently delivering exceptional service. Adept at handling high-volume calls, scheduling, and resolving customer inquires with professionalism and empathy. Proven ability to multi-task, manage confidential information and deliver excellent customer experiences. Seeking a position where I'm able to apply my diverse healthcare background in a dynamic setting.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Air Conditioning Technician Apprentice
Benjamin Brothers Air Conditioning Service
08.2024 - Current
- Tested capacitors, transistors, and transformers for proper continuity and resistance.
- Performed preventative maintenance tasks on HVAC systems such as replacing filters and vacuuming out drainlines.
- Collaborated with team members to complete large-scale installations, maximizing productivity and efficiency.
- Maintained accurate records of all service calls, repairs, and installations to ensure proper documentation for future reference.
Front Desk Receptionist
Quality Clinical Labs
01.2024 - 08.2024
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Dental Assistant
Northwood Dental
03.2022 - 10.2023
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists evaluations.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Explained treatment procedures and instructed patients on home care guidelines.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
Dental Assistant
Cobbe Family Dental and Orthodontics
04.2018 - 03.2022
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Explained treatment procedures and instructed patients on home care guidelines.
- Prepared patient x-rays and images for dentist review.
- Enhanced patient rapport by consistently delivering compassionate and professional care.
- Participated in community outreach programs, educating public on importance of dental health.
Front Desk Receptionist
Rose Radiology Centers
09.2015 - 01.2017
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Front Desk Receptionist
West Coast Spine & Injury Centers
07.2013 - 07.2015
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Completed data entry and filing to keep records updated for easy retrieval.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Streamlined check-in processes, reducing wait times for guests.
- Organized and maintained files and records to ensure up-to-date documentation.
Education
Dipolma in Dental Assisting - Expanded Functions Dental Assistant
Central Florida Institute
Palm Harbor05-2007
Skills
- Customer service
- Attention to detail
- Time management
- Telephone etiquette
- Data entry
- Problem-solving skills
- Team collaboration
- Appointment scheduling
- Office organization
- File organization
- Sensitive information handling
Certification
- Certified Dental Assistant
- Certificate in Radiological Health and Safety
- OSHA Certified
- Domestic Violence Course Certificate
- HIV/AIDS Course Certificate
Timeline
Air Conditioning Technician Apprentice
Benjamin Brothers Air Conditioning Service
08.2024 - Current
Front Desk Receptionist
Quality Clinical Labs
01.2024 - 08.2024
Dental Assistant
Northwood Dental
03.2022 - 10.2023
Dental Assistant
Cobbe Family Dental and Orthodontics
04.2018 - 03.2022
Front Desk Receptionist
Rose Radiology Centers
09.2015 - 01.2017
Front Desk Receptionist
West Coast Spine & Injury Centers
07.2013 - 07.2015
Dipolma in Dental Assisting - Expanded Functions Dental Assistant
Central Florida Institute
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