Summary
Overview
Work History
Education
Skills
Timeline
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REBECCA CONCEPCION

Lakewood,OH

Summary

Hard-working professional with 15+ years of experience and a proven knowledge of workflow prioritization, data entry, and customer service. Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.

Overview

18
18
years of professional experience

Work History

Valuation Coordinator

CORPORATE SETTLEMENT SOLUTIONS
05.2022 - 11.2023
  • Understand, manage, and prioritize appraisal orders
  • Continuously maintain and ensure quality control of the appraisal ordering and reporting processes and keeping profiles up to date
  • Identify appropriate, qualified vendor(s) and order appraisals within the given time frame
  • Responsible for follow up calls with vendors and direct appraisers
  • Recommend solutions when issues arise with appraisal orders
  • Provide excellent customer service
  • Good organizational and prioritization skills
  • Excellent phone and interpersonal skills
  • Demonstrate strong attention to detail and a high level of accuracy
  • Ability to learn and adapt.

Recording Specialist

CORPORATE SETTLEMENT SOLUTIONS
05.2019 - 05.2022
  • I'm responsible for reviewing mortgage documents, keying data from those images to create Lien
  • Releases and Assignments, Quality Control review of peer work, Chain-of-Title research, recording documents (E-record and Mail-Away), bulk printing, imaging, preparing Borrower letter and County recording mail-away packages according to Checklist, meeting daily production and quality metrics and highly professional phone interaction with County recording offices.

Appraisal Reviewer

First American Appraiser Network
10.2017 - 12.2018
  • Reviewed the following forms: 1004 Single Family URAR, 1004C Manufactured Home, 1073 Interior
  • Condominium, 1075 Exterior Condominium, 1025 Small Residential Income Property Appraisal Report,Exterior Single Family appraisal reports and supplemental documentation to determine accuracy of report.
  • Review and identify errors on appraisals for accuracy to ensure quality final product for the lender/client.
  • Ensure appraiser adherence to lender specific requirements. Follow-up with appraiser for rush assignments
  • Review requested correction on resubmitted appraisals to ensure completion
  • Communicate with Internal and external customers to explain appraisal product findings.

Recording Processor

FIRST AMERICAN EQUITY LOAN SERVICES, INC
03.2006 - 09.2017
  • Process and recorded 150 - 800 documents daily from various banks.
  • Track and record non-acceptable legal descriptions of properties sent from lenders.
  • Review mortgage documents after recorded to ensure accuracy as indicated by the lender's and county's requirements
  • Reject documents inappropriately filled out and do not meet the specifications of the lender or county.
  • Process payments and prepare documents for mortgage companies to be sent out to their designated county.
  • Created transmittal's, spreadsheets, and forms on Microsoft Excel utilizing Auto-Sum formulas.
  • Scan and file mortgage documents, along with miscellaneous forms. Sent out completed mortgages to various counties using the FedEx website.
  • Created manual guidelines for various banks to help employees process documents with accuracy and assurances
  • Trained many new employees that were assigned to me directly from the Manager.
  • Compiled customer appraisal report via Outlook database. Conducted data entry on clients and generated advisory reports in specified formats.
  • Assisted clients with locating reports and troubleshooting various problems. Dispatched insurance certificates utilizing the equity loan system.
  • Assisted with customer service call during peak times.

Education

GED -

Seeds of Literacy
Cleveland, OH
08.2016

Skills

  • Acrobat
  • Adobe acrobat
  • Excel
  • Microsoft excel
  • Microsoft outlook
  • Outlook
  • Microsoft word
  • Word
  • Publisher
  • July 2021 to July 2023
  • Additional Information
  • I am an analytical strategist, problem solver, decision maker, data analyst, lateral thinker with
  • Flexibility
  • Proficient in
  • Microsoft Excel, Microsoft Word, Publisher, Data Entry, Microsoft Outlook, Adobe
  • Acrobat, ten key by touch
  • I have impeccable written and verbal communication skills and excellent interpersonal skills High
  • Level of quality with exceptional customer service skills

Timeline

Valuation Coordinator

CORPORATE SETTLEMENT SOLUTIONS
05.2022 - 11.2023

Recording Specialist

CORPORATE SETTLEMENT SOLUTIONS
05.2019 - 05.2022

Appraisal Reviewer

First American Appraiser Network
10.2017 - 12.2018

Recording Processor

FIRST AMERICAN EQUITY LOAN SERVICES, INC
03.2006 - 09.2017

GED -

Seeds of Literacy

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REBECCA CONCEPCION