Rebecca Concepcion
Bridgeport
Summary
Dynamic and results-driven professional with experience as an Assistant Food Service Manager at Pilot Flying J Travel Center. Proven expertise in food safety compliance and exceptional guest relations, enhancing customer satisfaction. Skilled in inventory management and staff leadership, contributing to operational efficiency and a positive dining experience.
Overview
3
3
years of professional experience
Work History
Assistant Food Service Manager
Pilot Flying J Travel Center
10.2024 - Current
- Assisted in daily food service operations, ensuring adherence to safety and sanitation protocols.
- Supported inventory management by tracking stock levels and assisting with ordering supplies.
- Collaborated with kitchen staff to facilitate smooth meal preparation and service delivery.
- Learned menu planning processes, contributing to the development of seasonal offerings.
- Provided exceptional customer service, addressing guest inquiries and feedback promptly.
- Participated in training programs focused on food handling safety and operational efficiency.
- Maintained cleanliness and organization of dining areas to enhance guest experience.
- Assisted Food Service Manager with planning and preparation of breakfast, lunch and dinner for over Number guests.
- Observed staff confirm safety and quality standards.
- Trained new hires on company policies, procedures, and best practices for exceptional service delivery.
- Practiced safe work habits and encouraged staff to do same.
- Oversaw food presentation, guaranteeing visually appealing dishes that met quality and consistency requirements.
- Assessed inventory levels regularly, maintaining optimal stock to prevent shortages or surplus.
- Maintained accurate financial records, including daily sales reports, invoices, payroll processing, and budget management.
Sales Associate
Five Below
10.2022 - 08.2024
- Assisted customers in product selection, enhancing overall shopping experience and satisfaction.
- Maintained accurate inventory records, ensuring timely restocking of popular items.
- Utilized point-of-sale systems to process transactions efficiently and securely.
- Collaborated with team members to create visually appealing merchandise displays.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Trained new associates on sales techniques and store policies for improved performance.
- Analyzed customer feedback to suggest improvements in product offerings and services.
- Supported promotional events, driving increased foot traffic and sales during peak times.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
Cosmology - Hairdressing
Bullard Havens
Bridgeport, CT06.1996
Skills
- Food preparation
- Scheduling staff
- Sanitation standards
- Food presentation
- Food safety compliance
- Guest relations
- Inventory management
- Waste reduction
- Ordering supplies
- Employee evaluation
- Customer service
- Staff leadership
- Operations management
- Staff supervision
- Hiring procedures
Timeline
Assistant Food Service Manager
Pilot Flying J Travel Center
10.2024 - Current
Sales Associate
Five Below
10.2022 - 08.2024
Cosmology - Hairdressing
Bullard Havens
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