Overview
Work History
Timeline
Generic

Rebecca Cook

Burlington,NC

Overview

31
31
years of professional experience

Work History

Security Professional

Independent
Charlotte, NC
04.2020 - Current
  • Patrolled and monitored the premises in a company vehicle, and on foot.
  • Used two-way radios, mobile phones, and other technological devices to communicate with the security team.
  • Used a handheld metal detector and other surveillance devices to screen individuals entering the facility.
  • Kept a physical presence at the entrances and exits and carefully monitored the CCTV.
  • Demonstrated my commitment to public safety by patrolling events and densely populated areas.
  • Maintained my flexibility and adapted to new situations in rapidly changing environments.
  • Any unusual behavior was noted and followed up on.
  • Used physical or verbal techniques to investigate suspicious activities and resolve concerns.
  • Kept a close eye on the property and investigated any potential red flags.
  • Implemented and maintained comprehensive security protocols to protect company assets, including physical premises, data systems, and intellectual property.
  • Developed and executed emergency response plans to ensure the safety of employees and visitors in the event of a crisis or threat.
  • Maintained a safe environment during large-scale events attended by 400+ attendees.
  • Performed regular audits of physical access controls to ensure compliance with company policies and industry regulations.
  • Managed relationships with external vendors for the procurement of security equipment, ensuring cost-effectiveness without compromising quality or functionality.

Awesome Customer Service, Shopper, Driver

Instacart Shopper, Door Dash, Walmart Spark, Amazon, Gig Walk, Ship it.
Burlington, NC
02.2020 - Current
  • Delivery Driver
  • Shopping and Delivery
  • Awesome Customer Service
  • Picking up or shopping orders for customers from the customer's store of choice.
  • Ensure the items are correct and make contact with the customer for a substitution if the item is out of stock.
  • Do your best to be on time. Keep safety in mind.
  • Safety is key. Beware of your surroundings and obey all traffic laws.
  • Make sure you are at the right address, as GPS can sometimes be wrong. Match what you have for the order (invoice).
  • Call the customer if you have issues trying to deliver.
  • Safely operated a variety of vehicles, including cars, vans, and trucks, to transport passengers or goods.
  • Delivered goods to customers in a timely manner while ensuring the safety and security of the cargo.
  • Followed all traffic laws and regulations to ensure compliance and prevent accidents.
  • Efficiently planned routes to optimize delivery times and minimize fuel consumption.
  • Performed routine vehicle inspections before each trip to identify any maintenance issues or potential hazards.
  • Demonstrated excellent navigation skills using GPS systems or maps to find the most efficient routes for delivery destinations.
  • Managed paperwork such as delivery receipts, logbooks, and mileage records accurately and efficiently.
  • Assisted with loading/unloading of goods when necessary, ensuring proper handling techniques were followed at all times.
  • Provided exceptional customer service by being courteous, professional, and helpful during interactions with clients at pick-up/drop-off locations.
  • Collaborated with warehouse staff for accurate inventory management during loading/unloading processes.
  • Utilized time management skills effectively by prioritizing tasks based on urgency while maintaining punctuality in delivering goods.
  • Maintained a high level of professionalism while representing the company during interactions with customers.
  • Adapted quickly to changing road conditions or weather situations to maintain safe driving practices.
  • Demonstrated strong attention to detail when inspecting cargo for damage or signs of tampering before transport.
  • Maintained accurate records of mileage, hours worked, and fuel consumption for reporting purposes.
  • Successfully navigated through congested urban areas using knowledge of alternate routes and local traffic patterns.
  • Maintained a clean appearance by adhering to personal grooming standards set by the company.
  • Fostered a culture of safety awareness among fellow drivers through active participation in safety training programs.
  • Leveraged strong organizational skills to efficiently plan multiple pick-up/drop-off locations within tight timeframes.
  • Collaborated with warehouse personnel to ensure accurate loading and unloading of goods, minimizing the risk of damage or loss.
  • Utilized strong interpersonal skills to effectively communicate with customers, providing updates on delivery status and addressing any concerns or issues.

Owner

Dark Sprinkles
Mebane, NC
03.2014 - Current
  • Was in charge of the day-to-day operations of the company, which included accounting, finance, human resources, marketing, and public relations.
  • Founded and operated a successful business for 21 years, overseeing all aspects of operations.
  • Developed and implemented strategic business plans to drive growth and increase profitability.
  • Managed a team of 15 employees, providing leadership, guidance, and support.
  • Oversaw budgeting and financial management, ensuring the company's financial health.
  • Established strong vendor relationships to negotiate favorable pricing terms and improve supply chain efficiency.
  • Created effective marketing strategies to promote the business and attract new customers.
  • Utilized social media platforms to expand brand awareness and engage with the target audience.
  • Developed partnerships with other businesses to enhance product offerings or reach new markets.
  • Served as the primary point of contact for all customer inquiries or concerns, resolving issues promptly.
  • Managed cash flow, accounts payable/receivable, and financial reporting processes.
  • Developed and maintained a strong brand image through consistent messaging and visual identity.
  • Identified opportunities for cost reduction without compromising product/service quality.
  • Diversified revenue streams by expanding into new markets or industries.

Owner/Operator

Dasiri Convenient Store
Alpharetta, GA
06.2007 - 12.2017
  • Developed and nurtured long-term customer relationships by projecting a professional corporate image and responding quickly to issues.
  • Oversaw simple but effective merchandising and advertising campaigns that resulted in increased accessory sales.
  • Built long-term customer relationships by promoting excellent service and engagement skills, as well as quickly resolving issues.
  • Provided excellent customer service by greeting and assisting customers in a friendly and professional manner.
  • Operated cash register accurately and efficiently, handling cash transactions with precision.
  • Stocked shelves and maintained inventory levels to ensure product availability for customers.
  • Monitored expiration dates of perishable items and rotated stock accordingly to minimize waste.
  • Assisted in receiving and inspecting merchandise deliveries, verifying accuracy of shipments.
  • Maintained cleanliness and organization of store shelves, displays, and checkout area.
  • Operated lottery machine and processed ticket sales according to established procedures.
  • Handled customer inquiries regarding products, prices, promotions, and store policies.
  • Followed safety protocols when handling hazardous materials such as cleaning agents or fuel pumps.
  • Resolved customer complaints promptly and effectively, ensuring high levels of satisfaction.
  • Trained new employees on company policies, procedures, and customer service standards.
  • Maintained accurate records of daily sales transactions for accounting purposes.
  • Assisted with merchandising efforts including setting up promotional displays.

Floater, Quality control (QC), Embroidery Machine Operator, Heat Press, Direct to Garment (DTG), Packing and Shipping, Picking, Inventory, Screen Printing, PMs Maintenance, Vinyl Cutting and Weeding, Repairing/Replacing QC turn backs, Lead

Sports Endeavors
Mebane, NC
05.2012 - 05.2015
  • Floater, Quality control (QC), Embroidery Machine Operator, Heat Press, Direct to Garment (DTG), Packing and Shipping, Picking, Inventory, Screen Printing, PMs Maintenance, Vinyl Cutting and Weeding, Design, Repairing/Replacing QC turn backs, Leader.
  • I could do all jobs when needed. I also led jobs in different areas when needed. I would assist QC and examine if the error goes against the operator, or if it were a machine error, or if there were other faults.

Owner/Operator Cab Driver

Gator Cab Hurry Cab Duval Cab And Owner
Mebane, NC
03.2004 - 04.2008
  • Kept a clean driving record by following all traffic laws, remaining cautious and alert in unfamiliar areas, and maintaining vehicle control at all times.
  • Provided safe and reliable transportation services to passengers in a timely manner.
  • Maintained a clean and well-maintained vehicle, ensuring passenger comfort and satisfaction.
  • Demonstrated excellent knowledge of local roads, traffic patterns, and alternative routes to optimize travel time.
  • Adhered to all traffic laws, regulations, and safety standards while operating the vehicle.
  • Assisted passengers with loading/unloading luggage or other belongings as needed.
  • Maintained accurate records of mileage, fuel consumption, repairs, and maintenance activities for reporting purposes.
  • Collaborated with dispatchers or mobile applications to receive trip requests and navigate efficiently through GPS systems.
  • Ensured the cleanliness of the vehicle's interior/exterior on a regular basis by performing routine cleaning tasks such as vacuuming or washing windows.
  • Provided assistance to elderly or disabled passengers by offering support during the boarding/exiting process.
  • Remained alert at all times while driving; practiced defensive driving techniques.
  • Performed basic vehicle maintenance tasks such as checking tire pressure or fluid levels before each shift.

Armed Guard

Dark Guardian
Greensboro, NC
06.1994 - 09.2000
  • Prevented crimes through careful observation and investigation of suspicious and unusual behavior.
  • Kept accurate and detailed records of everything that happened during each shift.
  • Checked each person's right to enter restricted areas and denied access to anyone who wasn't supposed to be there.
  • Provided armed security services to protect clients, personnel, and property against potential threats.
  • Maintained a high level of alertness and vigilance at all times to ensure the safety and security of the premises.
  • Maintained a safe environment during large-scale events attended by 275+ attendees.
  • Performed regular patrols of assigned areas to deter criminal activity and promptly respond to any incidents or emergencies.
  • Enforced access control measures by verifying identification credentials and monitoring entry/exit points.
  • Responded quickly and effectively to alarms or distress calls, taking appropriate action as necessary.
  • Conducted thorough inspections of vehicles, packages, bags, or other items entering or leaving the premises for prohibited items or potential threats.
  • Monitored surveillance systems and alarm panels to detect any suspicious activities or breaches in security protocols.
  • Participated in ongoing training programs to enhance knowledge of security protocols, emergency procedures, first aid/CPR techniques, etc.
  • Demonstrated excellent communication skills by effectively interacting with clients/customers while maintaining a professional demeanor at all times.
  • Responded promptly to medical emergencies by administering first aid/CPR until professional medical help arrived.
  • Maintained a strong presence as a deterrent against potential threats or criminal activities.
  • Ensured compliance with company policies regarding uniform appearance and grooming standards.

Security Guard

Brightleaf
Durham, NC
05.1994 - 07.1996
  • Patrolled and monitored the premises on foot.
  • Kept track of employee activities and ensured that they complied with security regulations.
  • Provided first aid and CPR to people who needed medical help until emergency medical personnel arrived.
  • Remained calm, assertive, and mindful to think critically and solve problems during stressful situations.
  • Completed full building and grounds patrols.
  • Patrolled assigned areas to ensure the safety and security of premises.
  • Maintained accurate logs of all incidents, accidents, and daily activities.
  • Implemented access control measures by verifying the identification credentials of individuals entering restricted areas.
  • Responded quickly to medical emergencies by administering first aid and contacting emergency medical services when necessary.
  • Performed regular checks on fire extinguishers, alarms, and other safety equipment to ensure proper functioning at all times.
  • Provided excellent customer service by assisting visitors with directions, inquiries, and general assistance as needed.
  • Escorted employees or visitors when requested for their safety or protection purposes.
  • Maintained a safe environment during large-scale events attended by 100+ attendees.
  • Served as a key point of contact for building management regarding security-related matters.
  • Demonstrated strong observation skills in identifying suspicious behavior or unauthorized individuals on the premises.
  • Performed routine inspections of perimeter fences, gates, doors, and windows to identify vulnerabilities.
  • Ensured compliance with all applicable laws, regulations, and company policies related to safety and security practices.

Timeline

Security Professional

Independent
04.2020 - Current

Awesome Customer Service, Shopper, Driver

Instacart Shopper, Door Dash, Walmart Spark, Amazon, Gig Walk, Ship it.
02.2020 - Current

Owner

Dark Sprinkles
03.2014 - Current

Floater, Quality control (QC), Embroidery Machine Operator, Heat Press, Direct to Garment (DTG), Packing and Shipping, Picking, Inventory, Screen Printing, PMs Maintenance, Vinyl Cutting and Weeding, Repairing/Replacing QC turn backs, Lead

Sports Endeavors
05.2012 - 05.2015

Owner/Operator

Dasiri Convenient Store
06.2007 - 12.2017

Owner/Operator Cab Driver

Gator Cab Hurry Cab Duval Cab And Owner
03.2004 - 04.2008

Armed Guard

Dark Guardian
06.1994 - 09.2000

Security Guard

Brightleaf
05.1994 - 07.1996

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Rebecca Cook