Rebecca Cornelius

• I work in a fast pace insurance office providing customer service to our current clients by updating auto and homeowner policies, cross selling other possible insurance needs such as boat, umbrella, or motorcycles, and problem solving when clients have concerns such as billing, hard to insure items, or claims.
• I actively work new leads to obtain new clients, support our administrative portion of our office, and actively continue my education.

Recovered merchandise from fitting rooms to ensure organization and cleanliness.

Backed up cashiers during breaks and peak sales periods to maintain service continuity.

Assisted Merchandise Managers in placing new products on the sales floor and updating layouts.

Supported store opening and closing procedures to ensure operational efficiency.

• Marketing by door to door, cold calls, networking, social media, and attending events such as car shows, fairs, etc.
• I was responsible for quoting and selling new prospects auto, home, umbrella, and life insurance.

• Responsible for coaching & developing of agents, support peers and managers, hiring, training, monitor productivity of agents, handling escalated customer concerns, and administrative task as needed.
• Provide coaching & development of my direct reports
• Provide leadership and guidance to all call center staff
• Facilitate training for agents
• Conduct performance reviews and other administrative responsibility
• Handle & resolve customer escalated concerns
• Ensure high quality & accuracy of work from agents
• Be visible all times for call center staff
• Breakdown & review reporting to support Business needs
• Presenting commendations and awards to staff
• Create & implement incentives to motivate agents

• Responsible for coaching & developing of agents, support peers and managers, hiring, training, monitor productivity of agents, handling escalated customer concerns, and administrative task as needed.
• Provide coaching & development of my direct reports
• Provide leadership and guidance to all call center staff
• Facilitate training for agents
• Conduct performance reviews and other administrative responsibility
• Handle & resolve customer escalated concerns
• Ensure high quality & accuracy of work from agents
• Be visible all times for call center staff
• Breakdown & review reporting to support Business needs
• Presenting commendations and awards to staff
• Create & implement incentives to motivate agents

• Handle high inbound call volume.
• Mulit-task between systems and customer.
• De-escalate customers
• Exceed business metrics for phone stats and retaining customer.
• Handle variety of calls such as Billing, Retention, basic tect support.
• Develop, train, and support Business Retention.
• Help develop incentives for my team.
• Stand in as a supervisor to support agents.
• Support new hires in training.

• Handle high inbound call volume.
• Review and explain customers bills, prorates, and future statements.
• Responsible for upselling customers
• Exceed business metrics for phone stats, credits, and upselling.
• Provide basic tect support.