Rebecca Costa
Customer Service
Valdosta,Georgia
Summary
Enthusiastic customer service representative eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of customer's needs and training in customer service. Motivated to learn, grow and excel in e-commerce industry.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
Dispatcher
Costa Logistics
Valdosta, Georgia
06.2018 - 10.2020
- Closely monitored dispatch board to triage and prioritize over Number daily calls.
- Directed dispatching, routing and tracking of Number fleet vehicles.
- Evaluated and adjusted over Number routes based on daily needs, available workers, traffic hazards and weather conditions.
- Assessed regulatory and operational risks for escalation to management.
- Monitored flow of paperwork and directed information to appropriate departments.
- Received new orders, prepared documentation and assigned personnel.
- Responded to over Number daily caller requests with information about assistance and timeframes.
- Coordinated repairs to vehicles to maintain fleet operations.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Directed investigations to verify and resolve customer or shipper complaints.
- Maintained updated and detailed records of calls in physical and electronic database.
- Processed orders, ran bulk pick sheets, processed and printed invoices and created daily shipping logs.
Front Office Assistant
Nutt Family Realty
Fitzgerald , GA
04.2013 - 09.2017
- Produced high-quality communications for internal and external use.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Directed phone inquiries, answered customer questions and scheduled appointments.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Responded to inquiries from callers seeking information.
- Maintained transaction security by verifying payment cards against identification.
- Maintained optimal office security by monitoring visitors and following precise procedures.
- Prepared mail and packages for shipment, pickup and courier services to expedite delivery.
- Provided clerical support, addressing routine and special requirements.
- Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
- Took more than Number incoming calls per day, provided information and routed callers to correct personnel.
- Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Produced accurate Type documentation and organized resources to smoothly execute changes.
- Ordered and distributed office supplies while adhering to fixed office budget.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
- Managed Type calendar and recommended adjustments based on demand.
- Enhanced Type operational success through efficient records coordination, supply management and document processing.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Increased customer service success rates by quickly resolving issues.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Performed wide-ranging administrative, financial and service-related functions.
Education
No - Pre-Medicine
University of Arkansas At Little Rock
Little Rock, AR 08.2007 - 07.2010
Skills
Maintaining call metrics
Service coordination
Updating logs
Dispatching field personnel
Dispatching procedures
Customer Relations
First Aid/CPR
[Type] Software Proficiency
Self-Motivated
MS Office
Prioritizing calls
Closing tickets
Routing orders
Timeline
Dispatcher
Costa Logistics
06.2018 - 10.2020
Front Office Assistant
Nutt Family Realty
04.2013 - 09.2017
No - Pre-Medicine
University of Arkansas At Little Rock
08.2007 - 07.2010