Rebecca Cote

Retail Sales Manager knowledgeable in supervising store operations and improving revenue growth. Looking to bring further success to a company by fostering a customer focused environment. Successful at continually meeting or exceeding sales and service objectives. Knowledgeable in current trends, customer needs and shrink reduction. Team-oriented and focused on creating relationships that lead to long-term growth. Experience and success in leveraging metrics to measure sales. Excited to bring talent and leadership to organization with room for growth.

A. During my time with Ulta Beauty from May 2013-August 2020 as a Retail Sales Manager and later a Lead Cashier I completed, planned, and organized the completion of many planograms, ad- sets, and reactionary merchandising. The same is true for my current position at Big Lots as the Sales Lead position from February 2020 to present date. In the event that all merchandise is available to set a planogram and ad-set it is easy to follow the direction given by corporate, however, it is also vitally important to understand that reactionary merchandising is required when spaces need to be filled and adjustments need to made, as is so often the case in retail management. Coaching and leading these types of tasks are enjoyable to me as it falls into my task-checklist-completion talent, however, I do tend to take more time with these tasks as I do want my presentation to be accurate, refined, and appealing to guests.

B. My work with Ulta ( May 2013-August 2019) an previous employment in Philips Arena (2003- 2005) as a BMT enforced my understanding that policy is key to maintain a safe environment. OSHA regulations and observances are important for everyone to adhere to. Making timely and quality decisions can affect the business in drastic ways, and being accountable of myself and staff can ensure everyone is protected, and that the bottom line is protected. Currently, with Big Lots I am responsible for weekly Hazmat and guest expectation audits.

C. While I was working at Ulta Beauty I was the Retail Sales Manager from May 2013- August 2019. The company had partnered with the Breast Cancer Research Foundation, and the expectation was that the cashiers would ask for donations at the register for the entire month of October. My first idea was to create business cards with the information about the upcoming collaboration and this provided insight about the organization for anyone who may have had questions prior to the event starting. In September we started giving these out to everyone as they were checking out at the register to garner excitement. Secondly, I did research on the foundation and printed flyers so employees and customers would know about how the money was allocated, what the scientists were planning, and what the potential donations could do for their research; I also emphasized that this was not simply "cancer awareness" this was going to be for science-in-action. As I grew more confident over the years, the Jacksonville, NC store was able to climb to the number one store for donations in the entire company; beating out metropolises like Chicago, Atlanta, Los Angeles, and New York City. This happened two years in a row, and in 2019 we were gifted a visit by our CEO- at the time- for doing such great work. I was so excited to lead a smaller sized store to such exciting levels.

D. Working at Ulta Beauty (May 2013- August 2020) and Big Lots (February 2020-Present) has taught me that being conscientious of the sales equation is tantamount to customer service. My customer service abilities are an inherent and an intrinsic part of who I am, but I have learned that having agility in reactionary budgeting is crucial. Monitoring current sales, versus LY sales, and future projections can have a direct affect on how scheduling should be adjusted; adding or cutting shifts. Additionally, knowing and understanding metrics is important to coaching, training, and development of team members.

D.

• ServeSave 2024-2029
• Servsafe Proctor
• First Aid Certification