Summary
Overview
Work History
Education
Skills
Timeline
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Rebecca Coughlin

Portland,ME

Summary

Dedicated and compassionate, always looking for chances to help others or to be involved in my community. Able to learn quickly, work well with a team and pay close attention to details. Eager to make use of these skills to make a meaningful impact on those around me.

Overview

5
5
years of professional experience

Work History

Crew Member

Dunkin' Donuts
Portland, ME
09.2024 - 11.2024
  • Maintained a safe and clean environment for customers and employees by following safety and sanitation guidelines.
  • Worked efficiently with the team to ensure all duties are completed during opening and closing shifts.
  • Efficiently handled ringing up large orders, while maintaining speed and accuracy.
  • Providing friendly experiences and helping customers, or fellow employees, calmly to make sure all needs are met.
  • The ability to be trained quickly and to keep up with any newly added menu items.
  • Demonstrated my skills working in a fast-paced environment, and the ability to correct mistakes, if any are made.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Presented orders to guests within anticipated service times.
  • Assembled and served meals according to specific guest requirements.
  • Packed fast food products in approved containers, cups, and bags.
  • Maintained an organized work area to ensure efficient operations.
  • Resolved customer complaints in a professional manner.
  • Greeted customers upon arrival, provided menus and answered questions regarding menu items.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Brewed and served coffee and tea with preferred add-ins.
  • Restocked napkins, condiments and utensils at self-service areas during slow periods.
  • Served food and beverages at take-out counters to provide fast service to waiting guests.

Server

OceanView at Falmouth
Falmouth, Maine
07.2023 - 11.2023
  • Assisted in training new servers.
  • Delivered food orders promptly and courteously.
  • Arranged place settings with clean tablecloths, napkins, and tableware to prepare for incoming residents.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Satisfied residents by topping off drinks and offering condiments, napkins, and other items.
  • Trained new employees to perform duties.
  • Cleaning tables and chairs to prepare dining area for next service.
  • Made sure all residents were happy with their meal choices.
  • Made sure all dishes were collected and cleaned after service.
  • Made sure everyone was fed in a timely manner.
  • Double-checked residents got the correct orders.
  • Calmly explain what food choices there were during the service.
  • Helped keep residents calm and feeling comfortable.
  • Redirecting residents if anything comes up.

Cashier

Bow Street Market
Freeport, ME
08.2022 - 10.2022
  • Issued receipts, refunds, credits or change due to customers.
  • Greeted customers promptly and responded to questions.
  • Scanned items and checked pricing on cash register for accuracy.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Built and maintained productive relationships with employees.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Adhered to social distancing protocols and wore mask or face shield.
  • Resolved customer complaints professionally in accordance with company policy.

Guest Service Associate

Sparetime Entertainment
Portland, ME
10.2019 - 03.2020
  • Made sure all rules were being followed during laser tag games.
  • Helped customers buy game cards for arcade games.
  • Made sure all arcade games were clean and working properly.
  • Helped customers redeem points for prizes.
  • Restocked the prize area as needed, and helped with inventory.
  • Explaining the rules for laser tag to customers.
  • Help fellow employees with birthday parties that were held in the building.

Education

High School Diploma -

Casco Bay High School
Portland, ME
06-2020

Skills

  • Problem-solving
  • Friendly
  • Multitasking and organization
  • Cash handling
  • Order taking
  • Team player
  • Cleanliness
  • Attention to detail
  • Beverage making
  • Calm demeanor
  • Positive
  • Creative
  • Communication

Timeline

Crew Member

Dunkin' Donuts
09.2024 - 11.2024

Server

OceanView at Falmouth
07.2023 - 11.2023

Cashier

Bow Street Market
08.2022 - 10.2022

Guest Service Associate

Sparetime Entertainment
10.2019 - 03.2020

High School Diploma -

Casco Bay High School

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Rebecca Coughlin