Rebecca Courtroul
Sherman
Summary
Developed valuable skills in fast-paced retail environment, including customer service and cash handling. Adaptable and quick to learn, ready to transition into new field that values efficiency and customer interaction. Focused on applying strong multitasking and problem-solving abilities to new opportunities. Team player but comfortable working alone. Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
8
8
years of professional experience
Work History
Manufacturing Technician
Texas Instruments
10.2020 - 10.2021
- Consistently met or exceeded production targets by employing effective time-management skills and maintaining focus on task completion.
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
- Made sure that products were produced on time and are of good quality.
- Performed preventative maintenance and inspections on production machinery.
- Troubleshot equipment issues, minimizing downtime and keeping production on track to meet deadlines.
- Trained and supervised production staff in use of equipment and machinery.
- Maintained a safe work environment by enforcing safety protocols and conducting routine inspections.
- Increased overall productivity by training new technicians and providing ongoing support to team members.
Picker
Tyson
01.2016 - 10.2020
- Pulled orders quickly to maintain demanding productivity goals.
- Expedited the picking process for faster order fulfillment using handheld scanners and inventory management software.
- Picked and packed order items.
- Sorted and organized items in designated areas for easy access.
- Followed safety protocols and procedures to minimize workplace accidents.
- Worked fast to meet assigned daily picking quotas.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Kept work areas neat, clean and free from debris.
- Moved merchandise using forklifts.
Caregiver
The Renaissance Assisted Living
11.2016 - 01.2018
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, managed laundry.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Project Specialist/Customer Service Cashier
The Homedepot
11.2013 - 11.2016
- Improved project efficiency by streamlining communication and collaboration among team members.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Handled cash with high accuracy and took care to check bills for fraud.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Operated cash register to record transactions accurately and efficiently.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Processed refunds and exchanges in accordance with company policy.
- Learned duties for various positions and provided backup at key times.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Education
High School Diploma -
Denison High School
Denison, TX05-2006
Skills
- Safety protocols
- Good manufacturing practices
- Equipment troubleshooting
- Adaptive problem solving
- Customer service
- Staff training
- Cash handling
- Time management skills
- Customer service excellence
- Reliability and punctuality
- Professionalism and courtesy
Timeline
Manufacturing Technician
Texas Instruments
10.2020 - 10.2021
Caregiver
The Renaissance Assisted Living
11.2016 - 01.2018
Picker
Tyson
01.2016 - 10.2020
Project Specialist/Customer Service Cashier
The Homedepot
11.2013 - 11.2016
High School Diploma -
Denison High School
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