Summary
Overview
Work History
Education
Skills
Timeline
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Rebecca Cox

Phoenix,AZ

Summary

Friendly Customer Retention Specialist succeeds in identifying customer needs and utilizing inbound and outbound retention strategies. Professional telephone demeanor with sound knowledge of sales retention. Uses problem resolution and de-escalation techniques effectively.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.

Overview

12
12
years of professional experience

Work History

Customer Loyalty Specialist

Consumer Cellular
02.2022 - 01.2024
  • Enhanced customer satisfaction by resolving issues promptly and professionally.
  • Implemented effective loyalty programs, increasing customer retention rates.
  • Provided exceptional service to customers through active listening and personalized solutions.
  • Assisted in the development of new policies and procedures, improving overall efficiency in the department.
  • Developed strong relationships with clients, earning multiple commendations for outstanding service.
  • Contributed to increased sales by promoting additional products or services tailored to customers'' needs.
  • Provided excellent customer service and provided answers to client questions within set standards.
  • Worked with multiple screens and programs to resolve customer issues.

CSR

AutoZone
09.2021 - 02.2022
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
  • Contributed to company growth by consistently meeting and exceeding sales targets.
  • Improved customer retention rates with exceptional product knowledge and personalized service recommendations.
  • Streamlined communication between departments, ensuring timely resolution of customer concerns.

Data Entry Specialist

Empereon Marketing LLC
04.2012 - 09.2021
  • Enhanced data accuracy by meticulously inputting and validating information from various sources.
  • Improved efficiency in data entry tasks by streamlining processes and utilizing keyboard shortcuts.
  • Reduced errors in data records by conducting thorough quality checks and implementing corrective measures.
  • Expedited project completion timelines by efficiently managing high volumes of data entry tasks.
  • Ensured timely and accurate delivery of reports by maintaining up-to-date databases and spreadsheets.
  • Assisted in training new employees on company-specific software tools and best practices for data management.
  • Increased productivity through effective multitasking, prioritizing diverse workloads according to deadlines.
  • Maintained strict confidentiality of sensitive information, adhering to established guidelines and protocols.
  • Demonstrated versatility in handling multiple software platforms simultaneously, adapting quickly to new technologies as they emerged.
  • Successfully managed fluctuating workloads due to seasonal variations or unexpected changes in staffing levels.

Education

High School Diploma -

Homeschooled
Sanders
04.2009

Skills

  • Project Management
  • Active Listening
  • Goal Setting
  • CRM Software
  • Time Management
  • Attention to Detail
  • Upselling Techniques
  • Performance Metrics
  • Brand Awareness
  • Relationship Building
  • Conflict Resolution
  • Customer Retention
  • Problem Solving

Timeline

Customer Loyalty Specialist

Consumer Cellular
02.2022 - 01.2024

CSR

AutoZone
09.2021 - 02.2022

Data Entry Specialist

Empereon Marketing LLC
04.2012 - 09.2021

High School Diploma -

Homeschooled

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Rebecca Cox