Rebecca Cox
El Mirage,AZ
Summary
Driven professional with a proven track record in fraud prevention and detection, honed at Carvana. Excelled in identifying discrepancies and irregularities through meticulous investigation techniques. Demonstrated exceptional communication skills, both verbal and written, and a strong work ethic. Achieved significant improvements in process efficiency and team performance as a Regional Trainer/Supervisor at BJ's Restaurant and Brewhouse.
Overview
16
16
years of professional experience
Work History
Verifications Fraud Specialist
Carvana
07.2021 - Current
- Evaluated customer data to identify and prevent fraudulent activities.
- Analyzed financial statements to identify discrepancies, irregularities and fraudulent activity.
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology and software applications.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Skilled at working independently and collaboratively in a team environment.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
Regional Trainer/Supervisor
BJ's Restaurant and Brewhouse
12.2008 - 12.2018
- Optimized training curriculum with team exercises, group discussions and lectures.
- Supported leadership by participating in team meetings and workshops to identify process improvements and quality measures for [Type] training.
- Utilized variety of instructional design methodologies to create effective learning experiences.
- Developed job-specific competencies and performance standards.
- Established and maintained quality control standards.
- Provided coaching and mentoring to employees.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated staff performance and provided coaching to address inefficiencies.
Education
Bachelor of Science - Psychology
Arizona State University
05.2015
Skills
- Investigation techniques
- Fraud prevention
- Fraud Detection
- Telephone and email etiquette
- Procedure review
- Effective Communication
- Verbal and written communication
Timeline
Verifications Fraud Specialist
Carvana
07.2021 - Current
Regional Trainer/Supervisor
BJ's Restaurant and Brewhouse
12.2008 - 12.2018
Bachelor of Science - Psychology
Arizona State University
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