Summary
Overview
Work History
Education
Skills
Timeline
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Rebecca Cox

Jacksonville,FL

Summary

Seasoned manager with a strong track record of driving operational excellence in the food service industry for over 9 years. With over 24 years of experience in customer service, brings proven expertise in enhancing sales performance, managing food costs, and optimizing labor productivity. Skilled in fostering a collaborative team environment and adept at training staff to deliver exceptional customer service while upholding high standards of product quality. Committed to implementing strategic improvements that elevate overall business performance and customer satisfaction.

Overview

24
24
years of professional experience

Work History

Senior Weight Loss Counselor

Slim4Life
04.2011 - 06.2025
  • Greeted clients.
  • Taught nutritional classes to go over clients food plans.
  • Counseled clients, gave support to clients, and problem solved with them so that they reached their goals.
  • Made customer care calls daily.
  • Increased sales by going over benefits of products.
  • Open and closed the center.
  • Counted inventory daily.
  • Trained employees.

Manager

Subway (Asmar Inc)
09.2009 - 04.2011
  • Greet customers, take and complete their order, and check them out
  • Increase sales.
  • In charge of watching food cost, productivity, labor, and money.
  • Complete paper work weekly.
  • Hire, train, and fire employees as needed

Assistant Manager

Sonic
08.2008 - 09.2009
  • Greet customers, take and complete customer's orders.
  • Interview and train employees.
  • Schedule employees as necessary to cover shifts.
  • Help keep an eye on food cost and labor.
  • Assist with inventory.
  • Increase sales.

Assistant Manager and Manager

Subway (Hook Capital Mgmt) (TexasSubs)
08.2003 - 05.2008
  • Greet Customers, take and complete their order and check them out.
  • Make sure product is prepped, bread is baking, and cookies are baking.
  • Open and close the store when needed.
  • Train employees, answer any questions they have, listen to their complaints and try too find a solution, and listen to their ideas on improvements.
  • Acknowledgment from two secret shoppers for exceeding service expectations and product knowledge.

Sandwich Artist

Subway (Sylvester Inc)
09.2001 - 07.2003
  • Greeted customers.
  • Completed their order, and checked them out.
  • Made sure the store and front line were always clean and sanitary.
  • Trained employees.

Baker

Broadmoor
05.2002 - 01.2003
  • Mixed French bread, muffin, and donuts mix daily.
  • Baked croissants, muffins, danishes, and iced donuts for the next day.
  • Organized boxes for other departments to pick up for delivery.

Baker (Extern)

10.2001 - 05.2002
  • Accomplish Break-Out of breads, rolls, donuts and other supplies for the next business day.
  • Bake Bread, Cookies, Muffins and Rolls.
  • Frost brownies and cinnamon rolls, decorate cakes in accordance to customer's instructions.
  • Close and train other employees the procedures for closing the bakery department.

Education

Associate Degree - Specialized Technology

Pennsylvania Culinary Institute
Pittsburgh, PA
03.2002

Skills

  • Effective multitasking
  • Customer Service
  • Effective time management
  • Teamwork
  • Flexible problem-solving
  • Team management
  • Quick learner
  • Effective problem resolution

Timeline

Senior Weight Loss Counselor

Slim4Life
04.2011 - 06.2025

Manager

Subway (Asmar Inc)
09.2009 - 04.2011

Assistant Manager

Sonic
08.2008 - 09.2009

Assistant Manager and Manager

Subway (Hook Capital Mgmt) (TexasSubs)
08.2003 - 05.2008

Baker

Broadmoor
05.2002 - 01.2003

Baker (Extern)

10.2001 - 05.2002

Sandwich Artist

Subway (Sylvester Inc)
09.2001 - 07.2003

Associate Degree - Specialized Technology

Pennsylvania Culinary Institute

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Rebecca Cox