Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rebecca Crast

Hudson,NY

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

31
31
years of professional experience

Work History

Director of Residential Services

In Flight Inc.
Redhook , NY
12.2010 - Current
  • Directed staff in developing goals, objectives, policies, procedures, and systems for providing residential services.
  • Organized and managed the day-to-day operations of the residential department.
  • Collaborated with other departments to coordinate activities related to residential services projects.
  • Coordinated maintenance schedules for all residences including repairs and replacements when necessary.
  • Ensured adherence to relevant regulations pertaining to safety and security of residents.
  • Identified opportunities for improvement within the residential services department and developed plans accordingly.
  • Conducted periodic inspections of residences to ensure they meet standards of cleanliness and safety.
  • Provided guidance on staffing needs by recruiting, interviewing, hiring, training and evaluating personnel.
  • Fostered relationships with residents and worked with new residents to optimize acclimation and ease transition to new living environment.
  • Facilitated group activities designed to promote socialization among residents and clients.
  • Assisted in developing individual service plans for each resident and client based on their needs and interests.
  • Review staff schedules for 14 locations to ensure staffing ratios are met on each shift/ daily.

Cashier/ Customer Service

Walmart
Hudson, NY
07.2010 - 01.2013
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Maintained cleanliness of checkout area including countertops,registers, etc.
  • Answered customer questions and provided store information.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Processed returns and exchanges of merchandise in accordance with store policies.

Supervisor

Taconic Farms
Germantown, NY
02.1997 - 05.2010
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Directed and supervised team of 15 employees in daily operations.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Collaborated with other departments to coordinate workflow processes between teams.
  • Responded to customer questions regarding products, prices and availability.
  • Planned and managed resources to consistently meet production, quality and cost goals.
  • Identified needs of customers promptly and efficiently.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.

Painter/ Detailer

Lunch at the Ritz
Germantown, NY
10.1994 - 02.1997
  • Applied paint with an air tube and needle points.
  • Cleaned and properly stored paint equipment and supplies at end of each workday.
  • worked as a team to complete orders.
  • processed pieces by order and by design.
  • collaborate with designer and worked on new designs.

Line Operator

Entemens
Elizaville , NY
07.1993 - 10.1994
  • Maintained a clean and safe work environment by following all safety protocols.
  • Inspected finished products for defects before packaging them for shipment.
  • Loaded and unloaded items from machines, conveyors and conveyances.
  • Received incoming shipments of materials needed for productions runs and stored them safely.
  • Used hands, arms and legs to physically handle and transport finished goods.

Education

High School Diploma -

Germantown Central
Germantown, NY
06-1993

Skills

  • Time management abilities
  • Decision-Making
  • Adaptability and Flexibility
  • Effective Communication
  • Self Motivation
  • Problem-solving abilities
  • Team Collaboration

Timeline

Director of Residential Services

In Flight Inc.
12.2010 - Current

Cashier/ Customer Service

Walmart
07.2010 - 01.2013

Supervisor

Taconic Farms
02.1997 - 05.2010

Painter/ Detailer

Lunch at the Ritz
10.1994 - 02.1997

Line Operator

Entemens
07.1993 - 10.1994

High School Diploma -

Germantown Central

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Rebecca Crast