Rebecca Critz
Wilmer,Texas
Summary
Entrepreneurial Owner with experience and solid history of business success. Built operations from ground up with strategic and scalable approaches. Well-oriented to quickly identify and capitalize on emerging opportunities. Multi-talented business leader bringing 11 years of experience as successful office manager. Strategic problem solver and change manager. Visionary executive implements plans that meet current and future needs. Key expertise in HVAC industry.
Overview
37
37
years of professional experience
Work History
Office Manager
JD Heat and Air
Wilmer, Texas
05.2012 - Current
- Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Solicited vendor quotes to determine optimal material purchase pricing.
- Managed office inventory and placed new supply orders.
Cashier
Walmart Neighborhood Market
Lancaster, TX
07.2022 - 04.2023
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Helped customers find specific products, answered questions and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Verified customer age requirement for alcohol or tobacco purchases.
- Used suggestive selling techniques to promote add-on sales.
Cashier
Konnect General Store
Lancaster , TX
11.2021 - 06.2022
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Answered customer questions and provided store information.
- Accepted cash and credit card payments, issued receipts and provided change.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Built relationships with customers to encourage repeat business.
Transportation Dispatcher
Executive Taxi Cab Services
Dallas, TX
08.1986 - 09.2001
- Provided customers contacting call center with exceptional service and support.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Spoke with customers to ensure that expectations regarding deliveries had been met or exceeded.
- Responded to customer messages in regards to delivery issues.
- Effectively resolved complaints by working closely with customers.
Education
Some College (No Degree) - Accounting
Cedar Valley College
Lancaster, TXSkills
- KPI management
- Labor relations
- Marketing tactics
- Employee development
- Hiring and staffing
- Cash flow optimization
- Bidding processes
- Customer relations
Timeline
Cashier
Walmart Neighborhood Market
07.2022 - 04.2023
Cashier
Konnect General Store
11.2021 - 06.2022
Office Manager
JD Heat and Air
05.2012 - Current
Transportation Dispatcher
Executive Taxi Cab Services
08.1986 - 09.2001
Some College (No Degree) - Accounting
Cedar Valley College