Rebecca Crnich
Orland Park,IL
Summary
Motivated and organized administrative professional with a background in client relations, office coordination, and customer service. Experienced in managing calendars, scheduling appointments, processing payments, maintaining accurate records, and creating a welcoming professional environment. Recognized for strong attention to detail, reliability, and the ability to communicate effectively with clients and team members while handling confidential information with discretion.
Overview
5
5
years of professional experience
Work History
Receptionist/Patient Care Assistant
Frankfort Chiropractic Center
Frankfort, IL
05.2026 - Current
- Greeted patients and created a welcoming, professional environment.
- Scheduled, confirmed, and managed patient appointments
- Processed patient payments and maintained accurate financial records
- Assisted patients with therapies such as traction and electrical stimulation (e-stim) treatments, following the chiropractor's instructions
- Applied and removed electrical stimulation (e-stim) pads and ensured patients were comfortable during treatment.
- Prepared treatment rooms and sanitized equipment between patients.
- Assisted with patient flow to keep the office running efficiently.
- Provide excellent customer service at all times while interacting with both internal and external customers
Receptionist / Sales Associate
L.A.Tan
Tinley Park, Illinois
03.2023 - 05.2026
- Managed phone calls and scheduled appointments efficiently.
- Built relationships with clients by providing personalized customer service and ensuring each customer had a positive experience.
- Consulted with clients to recommend tanning packages, memberships, and skincare products based on their individual needs.
- Consistently sold retail products and memberships by educating customers on product benefits and helping them choose the best options.
- Processed payments, memberships, and daily transactions using the point-of-sale system.
- Answered phones, scheduled appointments, and assisted customers with questions and concerns.
- Cleaned and sanitized tanning beds, rooms, and equipment to maintain a safe and spotless salon.
- Opened and closed the salon, balanced the cash drawer, and completed daily operational tasks.
- Maintained inventory, stocked retail displays, and ensured the salon was clean, organized, and inviting.
In‑Shop Crew Member
Jimmy Johns
Orland Park, IL
08.2021 - 03.2023
- Prepared sandwiches according to company standards and customer specifications.
- Delivered excellent customer service at the register and over the phone
- Restocked ingredients, maintained food safety standards, and followed strict cleanliness procedures
- Assisted in training new crew members on operational procedures and best practices.
- Served food quickly for positive guest experiences.
- Assisted with opening and closing duties, including cleaning, prepping, and organizing supplies
- Maintained cleanliness and organization of workstations throughout shifts.
- Operated kitchen equipment safely and efficiently during food preparation.
Education
Associate of Arts -
Moraine Valley Community College
Palos Hills, IL05-2026
High School Diploma -
Carl Sandburg High School
Orland Park 05-2023
Skills
- Sales and Marketing
- Customer Service Excellence, Patient Care & Client Relations
- Appointment Scheduling
- Cash Handling & Payment Processing
- Sales & Product Recommendations
- Time Management
- Electronic record keeping
- Organization & Attention to Detail
- Communication & Interpersonal Skills
- Microsoft Office (Word, Excel, Outlook)
Point-of-Sale (POS) Systems - Inventory Management
- Professionalism & Confidentiality
- Quality assurance
Timeline
Receptionist/Patient Care Assistant
Frankfort Chiropractic Center
05.2026 - Current
Receptionist / Sales Associate
L.A.Tan
03.2023 - 05.2026
In‑Shop Crew Member
Jimmy Johns
08.2021 - 03.2023
Associate of Arts -
Moraine Valley Community College
High School Diploma -
Carl Sandburg High School