Rebecca Cronin
Executive Administrator
Hudson,MA
Summary
Detail-oriented professional with 15+ years of experience providing executive and administrative support. Skilled in scheduling, payroll, invoice processing, reporting, and cross-department coordination. Adept at managing confidential information, streamlining processes, and ensuring efficient operations for executives and senior leadership.
Overview
26
26
years of professional experience
Work History
Manager, Insurance Services & Activation/Churn Prevention
Lifeline (formerly Philips Lifeline)
09.2024 - 04.2025
- Managed scheduling, payroll reconciliation, and reporting for a 31-member team, ensuring accuracy and compliance.
- Acted as primary liaison between executives, HR, and IT for system issues and workforce management.
- Coordinated onboarding/offboarding processes and compliance training.
- Prepared reports and metrics for senior leadership to support decision-making.
- Partnered with legal and leadership teams to resolve escalated cases.
Team Lead, Government Service Operations and Retention
Lifeline (formerly Philips Lifeline)
05.2007 - 09.2024
- Provided administrative oversight for a 15-member team, including scheduling, training compliance, and performance tracking.
- Coordinated communications across Sales, Marketing, Finance, Legal, and Operations teams.
- Drafted and delivered reports, audits, and process documentation for leadership.
- Supported executive-level meetings and ensured accurate documentation of outcomes.
- Resolved escalations and maintained data integrity across systems.
Customer Sales Representative (Independent Contractor - Inbound)
Philips Lifeline
01.2006 - 01.2007
- Handled high-volume inbound communications, assessing needs and documenting customer information accurately.
- Generated quotes, processed documentation, and ensured timely follow-up.
- Maintained organized records to support sales leadership and client reporting.
Sales Support Coordinator
ACOSTA Sales and Marketing
01.2005 - 01.2006
- Provided administrative and reporting support for Welch Food Inc. accounts.
- Processed orders, maintained pricing and promotional data, and coordinated with sales representatives.
- Generated reports and maintained accurate records for client and leadership use.
Broker Dealer Specialist (PFPC), Store Manager (Apsley Street Meat & Variety), Call Center Customer Service Representative (Hudson Savings Bank)
Earlier Roles
01.1999 - 01.2005
- Built foundation in administrative support, financial reporting, scheduling, and customer service while supporting day-to-day operations and executive needs.
Education
BA - Business Administration
Worcester State College
01.2027
High School Diploma - undefined
Hudson High School
Hudson, MA01.1999
Skills
- Executive & Administrative Support
- Calendar & Scheduling Management
- Meeting & Travel Coordination
- Payroll & Invoice Processing
- Confidential Data Handling
- Reporting & Documentation
- Cross-Functional Communication
- Team leadership
- Operations management
- Strategic planning
- Decision-making
Community Service
Bay Path Elder Service, Volunteer, Money Manager
Timeline
Manager, Insurance Services & Activation/Churn Prevention
Lifeline (formerly Philips Lifeline)
09.2024 - 04.2025
Team Lead, Government Service Operations and Retention
Lifeline (formerly Philips Lifeline)
05.2007 - 09.2024
Customer Sales Representative (Independent Contractor - Inbound)
Philips Lifeline
01.2006 - 01.2007
Sales Support Coordinator
ACOSTA Sales and Marketing
01.2005 - 01.2006
Broker Dealer Specialist (PFPC), Store Manager (Apsley Street Meat & Variety), Call Center Customer Service Representative (Hudson Savings Bank)
Earlier Roles
01.1999 - 01.2005
High School Diploma - undefined
Hudson High School
BA - Business Administration
Worcester State College
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