Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rebecca Crum

Titusville,NJ

Summary

Dynamic professional with extensive experience at Merrill Lynch, excelling in administrative support and calendar management. Proven track record in enhancing operational efficiency through critical thinking and effective problem resolution. Adept at data entry and recordkeeping, consistently delivering high-quality results while maintaining strong communication and organizational skills.

Overview

24
24
years of professional experience
1
1
Certification

Work History

EMT

Capital Health
02.2023 - Current
  • Responded promptly to emergencies, providing critical care to patients in high-pressure situations.
  • Assessed patient conditions and prioritized care based on severity and urgency of medical needs.
  • Collaborated with multidisciplinary teams to ensure seamless patient transfers and continuity of care.
  • Operated medical equipment and maintained supplies, ensuring readiness for emergency response.
  • Documented patient information accurately in compliance with regulatory standards and protocols.
  • Trained new EMTs on protocols, improving team efficiency and preparedness for emergencies.
  • Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
  • Conducted equipment and vehicle checks to maintain continuous and safe operation.
  • Maintained a clean and organized ambulance, ensuring optimal readiness for emergency calls.
  • Managed inventory of medical supplies, ensuring adequate stock levels for effective emergency response.
  • Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
  • Demonstrated strong decision-making abilities in determining the most appropriate course of action for each unique situation encountered in the field.
  • Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.

Executive Administrative Assistant

Dickstein Tax Services
01.2025 - 04.2025
  • Coordinated executive schedules, prioritizing appointments to enhance time management and operational efficiency.
  • Managed correspondence, ensuring prompt responses to client inquiries and maintaining professional communication standards.
  • Developed and maintained filing systems, improving document retrieval processes and supporting office organization.
  • Assisted in preparing presentation materials, contributing to effective communication of key information during client meetings.
  • Oversaw project timelines for internal initiatives, ensuring completion aligned with organizational objectives and deadlines.
  • Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
  • Responded to approximately 50 emails and other correspondence to facilitate communication and enhance business processes.
  • Handled scheduling for executive's calendar and prepared meeting agenda and materials.
  • Assisted in preparing approximately 50 tax returns daily, ensuring compliance with federal and state regulations.

Onsite Medical Representative

Amazon
01.2023 - 02.2023
  • Enhanced patient care by providing immediate medical assistance and addressing health concerns.
  • Responded promptly to onsite emergencies, providing skilled first aid treatment and coordinating additional support when necessary.
  • Managed onsite medical inventory, ensuring availability of essential supplies for emergency situations.
  • Provided ongoing support to injured employees during their recovery process, facilitating timely return-to-work plans.
  • Maintained accurate medical records for approximatey 3000 employees, ensuring compliance with confidentiality regulations and HIPAA guidelines.
  • Arranged appointments with doctors, pharmacists and medical teams to raise awareness of latest product launches.
  • Answered incoming calls, scheduled appointments and filed medical records.

Senior Registration Clerk

Mercer County
05.2013 - 12.2022
  • Administer calls for voter’s inquires
  • Stamping, sealing, sorting, and distributing mail
  • Maintaining over 260,000 voter registration files
  • Review all documentations submitted by voters to ensure completeness, accuracy, and conformance to New Jersey State Statutes, Title 19, Election Laws.
  • Review and implement changes to voter registrations as promulgated by the State Statutes
  • Handling of all Federal and overseas registrations and changes
  • Filing/archiving documents on NJSVRS
  • Process online modules for voter registration
  • Process voter registrations received from motor vehicle agencies
  • Organize election supplies for municipalities, board workers and voters to use on Election Day
  • Participate in successful voter registration drives countywide
  • Programming, quality assurance testing, and sealing of voting machines
  • Processing and investigation of provisional ballots
  • Testify as a voter registration expert for NJ Division of Elections candidate challenge process

Armored Guard

Loomis Armored
02.2012 - 05.2013
  • Monitored and secured high-value assets during transportation, ensuring compliance with safety protocols.
  • Conducted thorough risk assessments to identify potential threats and implement preventive measures.
  • Demonstrated proficiency in using firearms responsibly as part of security measures when required during operations.
  • Improved overall team performance through effective communication and collaboration in high-pressure situations.
  • Supported the efficient operation of cash processing centers by accurately sorting, counting, and verifying large sums of currency.
  • Optimized route planning for 10 - 30 deliveries daily for efficient deliveries while considering factors such as traffic patterns, construction zones, and weather conditions.
  • Strengthened client trust through timely and accurate delivery of valuable goods, consistently meeting delivery deadlines.
  • Upheld company reputation by displaying professionalism, integrity, and dedication in all aspects of the job role.

Data Entry Administrator

Bank of America
01.2011 - 02.2012
  • Managed data entry processes to ensure accuracy and efficiency across multiple projects.
  • Developed and implemented training programs for new staff, enhancing team performance and productivity.
  • Streamlined data management systems, improving retrieval times and reducing errors in documentation.
  • Conducted regular audits of databases to maintain data integrity and compliance with organizational standards.
  • Monitored workflow processes, identifying areas for improvement to enhance operational efficiency.
  • Led initiatives to digitize over 1,000,000 records, resulting in improved accessibility and reduced physical storage needs.
  • Maintained high levels of data confidentiality, adhering to strict security protocols and guidelines.
  • Improved data accuracy by meticulously verifying and correcting information during entry.
  • Demonstrated strong multitasking abilities by juggling numerous tasks simultaneously without sacrificing quality or accuracy.
  • Supported management in decision-making by providing accurate, timely, and relevant data reports.

Executive Assistant

Merrill Lynch
06.2005 - 12.2010
  • Managed executive calendars, scheduling appointments and coordinating meetings to optimize time management.
  • Streamlined communication between departments, ensuring timely dissemination of information and updates.
  • Developed and maintained filing systems, enhancing document retrieval efficiency and organization.
  • Prepared reports and presentations, utilizing advanced software tools for data visualization and analysis.
  • Coordinated travel arrangements, including itineraries, accommodations, and transportation logistics for executives.
  • Assisted in project management tasks, tracking progress and providing support to ensure deadlines were met.
  • Implemented process improvements that enhanced workflow efficiency within the executive office operations.
  • Handled confidential and sensitive information with discretion and tact.
  • Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
  • Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
  • Prepared severance packages for over 10,000 employees

Call Center Representative

Merrill Lynch
03.2003 - 06.2005
  • Resolved customer inquiries and issues efficiently through active listening and problem-solving techniques.
  • Provided product information and support, ensuring customer satisfaction with services rendered.
  • Implemented process improvements that increased efficiency in call response times and customer interactions.
  • Collaborated with management to identify trends in customer feedback, leading to actionable service enhancements.
  • Managed over 100 calls daily while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
  • Maintained detailed records of customer interactions, streamlining communication efforts between various departments.

Administrative Office Assistant

J&J Staffing
06.2001 - 03.2003
  • Developed and maintained filing systems to ensure easy access to critical information.
  • Assisted in preparing reports and presentations, ensuring accuracy and timely delivery.
  • Managed day-to-day office tasks, ensuring a smooth workflow and timely completion of projects.
  • Supported department heads with data entry tasks, streamlining recordkeeping processes for increased accuracy in reporting.
  • Streamlined office operations by implementing efficient organizational systems and filing procedures.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Assisted coworkers and staff members with special tasks on daily basis.

Education

High School Diploma -

Hopewell Valley Central High School
Pennington, NJ
06-2001

Skills

  • Data entry
  • Critical thinking
  • Active listening
  • Problem resolution
  • Scheduling
  • Administrative support
  • Recordkeeping strengths
  • Office equipment proficiency
  • Record preparation
  • Office management
  • Strong problem solver
  • Calendar management

Certification

  • EMT - Emergency Medical Technician
  • NREMT - National Registry of Emergency Medical technician
  • AHA BLS Instructor
  • Firefighter 1
  • Incident Command System 300
  • National Incident Management System 700
  • Developmental Disabilities Awareness for First Responders
  • Traffic Incident Management System
  • Hazmat Operations
  • Swift Water Rescue Operations
  • MVC Extrication Technician
  • Ice rescue Operations
  • TECC
  • New Jersey Notary Public

Timeline

Executive Administrative Assistant

Dickstein Tax Services
01.2025 - 04.2025

EMT

Capital Health
02.2023 - Current

Onsite Medical Representative

Amazon
01.2023 - 02.2023

Senior Registration Clerk

Mercer County
05.2013 - 12.2022

Armored Guard

Loomis Armored
02.2012 - 05.2013

Data Entry Administrator

Bank of America
01.2011 - 02.2012

Executive Assistant

Merrill Lynch
06.2005 - 12.2010

Call Center Representative

Merrill Lynch
03.2003 - 06.2005

Administrative Office Assistant

J&J Staffing
06.2001 - 03.2003

High School Diploma -

Hopewell Valley Central High School

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