Rebecca Cryan
Corpus Christi
Summary
Detail-oriented professional with strong communication and project management capabilities. Demonstrated proficiency in managing multiple priorities in high-pressure settings. Recognized for proactive issue identification and resolution, focusing on process optimization and team support.
Overview
11
11
years of professional experience
Work History
Sales Supervisor
Warby Parker
11.2021 - Current
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Developed strong relationships with key clients, resulting in repeat business and increased revenue.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Third Key Manager
Visionworks
12.2019 - 11.2021
- Enhanced customer satisfaction by providing attentive service and addressing concerns promptly.
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Directed employees to create displays, upsell featured items and tidy store during assigned shifts.
- Boosted team morale by promoting a positive work environment and fostering open communication.
Air Traffic Controller
United States Air Force, USAF
08.2016 - 11.2019
- Managed complex situations under pressure, demonstrating exceptional decision-making abilities for the safe management of aircraft.
- Controlled arrivals and departures and transitioned aircraft across airfield and flight line.
- Maintained clear communication with pilots, ground crews, and other controllers to ensure smooth coordination of aircraft movements.
- Identified, analyzed, resolved and reported hazards and procedural issues affecting or potentially affecting safe and timely outcomes.
Cashier
Kroger
02.2014 - 07.2016
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Bachelor of Arts - Communications
The University of Texas At San Antonio
San Antonio, TX05-2025
High School Diploma -
Angleton High School
Angleton, TX06-2016
Skills
- Customer service
- Training staff
- Delegation skills
- Sales metrics monitoring
- Meeting quotas
- Sales strategy development
- Composure under high pressure
- Situational awareness
- Intermediate Multilingual communication (Spanish)
- Business writing
- Problem-solving
- Multitasking Abilities
Languages
Spanish
Limited Working
Timeline
Sales Supervisor
Warby Parker
11.2021 - Current
Third Key Manager
Visionworks
12.2019 - 11.2021
Air Traffic Controller
United States Air Force, USAF
08.2016 - 11.2019
Cashier
Kroger
02.2014 - 07.2016
Bachelor of Arts - Communications
The University of Texas At San Antonio
High School Diploma -
Angleton High School
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