Rebecca Cryan
Corpus Christi
Summary
Detail-oriented professional with strong communication and project management capabilities. Demonstrated proficiency in managing multiple priorities in high-pressure settings. Recognized for proactive issue identification and resolution, focusing on process optimization and team support.
Overview
11
11
years of professional experience
Work History
Sales Supervisor
Warby Parker
San Antonio, TX
11.2021 - Current
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Developed strong relationships with key clients, resulting in repeat business and increased revenue.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Third Key Manager
Visionworks
San Antonio, TX
12.2019 - 11.2021
- Enhanced customer satisfaction by providing attentive service and addressing concerns promptly.
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Directed employees to create displays, upsell featured items and tidy store during assigned shifts.
- Boosted team morale by promoting a positive work environment and fostering open communication.
Air Traffic Controller
United States Air Force, USAF
Dover, DE
08.2016 - 11.2019
- Managed complex situations under pressure, demonstrating exceptional decision-making abilities for the safe management of aircraft.
- Controlled arrivals and departures and transitioned aircraft across airfield and flight line.
- Maintained clear communication with pilots, ground crews, and other controllers to ensure smooth coordination of aircraft movements.
- Identified, analyzed, resolved and reported hazards and procedural issues affecting or potentially affecting safe and timely outcomes.
Cashier
Kroger
Angleton, TX
02.2014 - 07.2016
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Bachelor of Arts - Communications
The University of Texas At San Antonio
San Antonio, TX05-2025
High School Diploma -
Angleton High School
Angleton, TX06-2016
Skills
- Customer service
- Training staff
- Delegation skills
- Sales metrics monitoring
- Meeting quotas
- Sales strategy development
- Composure under high pressure
- Situational awareness
- Intermediate Multilingual communication (Spanish)
- Business writing
- Problem-solving
- Multitasking Abilities
Languages
Spanish
Limited Working
Timeline
Sales Supervisor
Warby Parker
11.2021 - Current
Third Key Manager
Visionworks
12.2019 - 11.2021
Air Traffic Controller
United States Air Force, USAF
08.2016 - 11.2019
Cashier
Kroger
02.2014 - 07.2016
Bachelor of Arts - Communications
The University of Texas At San Antonio
High School Diploma -
Angleton High School