Rebecca Cumper
Marlette,MI
Summary
Results-oriented professional with a diverse background in management and customer service. Proven to conceptualize, plan and manage successful business operations. Additional experience in customer service in inventory management, quality operations, dedicated to making sure the customer receives good quality products while maintaining a good name with Grupo Antolin for 9+ years with this company. Dedicated, well organized, highly communicative and detail-oriented. Punctual and there to help strengthen the team to strengthen the company.
Overview
23
23
years of professional experience
Work History
Packer/edge Wrapper
Grupo Antolin
01.2013 - Current
- Sorted and organized items in designated areas for easy access.
- Conducted periodic inventory audits to verify accuracy.
- Checked packing slips and other documentation to appropriately rack items requested by clientele.
- Prepared orders by processing requests, pulled materials from warehouse, packed racks/boxes, and prepared shipments.
- Read gauges of all kinds including spc gauges, tub gauges, optical comparator, scales, and an instron machine.
- I've traveled to various locations with engineering to conduct audits and sorts with other companies.
- Knowledge in Microsoft word and excel programs.
- Easily trained with hands on training.
- Detail oriented asking specific questions aimed for the job at hand to make sure the job is done right.
- Fast worker
- Punctual
- Troubleshooting problems
- Positive communication especially with customer service
- I don't give up easily
- Respectful
- Identified and documented quality discrepancies for management to develop resolutions.
- Identified and documented quality discrepancies for management to develop resolutions.
- Evaluated components and final products against quality standards and manufacturing specifications.
- Collaborated with production staff to establish and meet quality standards
- Trained and mentored junior inspection staff and interns to apply best practices and comply with quality control guidelines and regulations.
Vet Assistant
Brown City Vet Clinic
06.2007 - 07.2007
- Provided customer support to clients, answering questions and addressing concerns.
- Collected patient biopsies and blood samples for laboratory analysis.
- Assisted with surgeries and cleaned surgical tools and examination rooms.
- Prepared and administered diets and feedings according to instructions.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Collected and processed samples for laboratory testing.
- Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
- Monitored laboratory animal behavior and health.
- Helped chart patient behaviors and dieting collaboration.
Cook/Waitress
Dairy Queen Grill & Chill
09.2005 - 01.2006
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Answered customers' questions, recommended items, and recorded order information.
Baker/stocker/store Opener
Bens Supercenter
09.2000 - 08.2005
- Trained newly hired sales team in upselling techniques.
- Assisted in managing the bakery/Deli Department
- opened the store
- sorted bottles and cans fr the customers
- stocked shelves
- made doughnuts, bread, rolls, etc.
- minor cake decorating
- rented out movies
- customer data entry
- operated computer based cash register
- used multiple lined telephone
- answered phones
- custodial duties
- washed dishes
- gathered carts in all weather conditions
- organized coolers by date to be sure the customer received the freshest foods.
Education
No Degree - Vet Tech
Baker College
Flint, MI09.2002
High School Diploma -
Marlette Jr./Senior High School
Marlette, MI05.2001
No Degree - Bible Theology/counseling/Mission Work
Word of Life Bible Institute
Pottersville, NY05.2001
Skills
- Accurate Weights
- HAZMAT Training
- Special Projects
- Customer Experience
- CPR Certification
- Safety inspector
Timeline
Packer/edge Wrapper
Grupo Antolin
01.2013 - Current
Vet Assistant
Brown City Vet Clinic
06.2007 - 07.2007
Cook/Waitress
Dairy Queen Grill & Chill
09.2005 - 01.2006
Baker/stocker/store Opener
Bens Supercenter
09.2000 - 08.2005
No Degree - Vet Tech
Baker College
High School Diploma -
Marlette Jr./Senior High School
No Degree - Bible Theology/counseling/Mission Work
Word of Life Bible Institute
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