Summary
Overview
Work History
Education
Skills
Timeline
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Rebecca Curry

Houston,TX

Summary

Dynamic professional excelling in customer service and increasing sales through exceptional communication and teamwork. Skilled in conflict management and cash handling, consistently enhancing guest relations and boosting team efficiency. Achieved impressive closing averages, demonstrating a strong ability to meet and exceed sales goals.

Professional server with experience in upscale dining environments, delivering exceptional service and fostering inclusive team atmosphere. Skilled in multitasking, customer relations, and conflict resolution, consistently ensuring outstanding guest experience. Known for adaptability and unwavering reliability in fast-paced settings, with strong leadership and communication skills. Passionate about driving team success and achieving high operational standards.

Overview

24
24
years of professional experience

Work History

Real Esate Assistant

Phyllis Peak
03.2022 - Current
  • Maintained efficient office operations by handling errands and administrative functions.
  • Improved office organization through the implementation of efficient filing systems, database management, and document preparation.
  • Cultivated and maintained professional relationships with clients, real estate agents, lenders and escrow personnel.
  • Coordinated appointments to show marketed properties.
  • Expert customer service and interpersonal communication skills.
  • Knowledgeable of federal and local real estate laws and regulations.
  • Knowledge of property marketing strategies.
  • Organized and resourceful.

Sales Associate Manager

CBD ZAR
02.2021 - 01.2022
  • Managed a team of sales associates, providing guidance and support to improve overall performance.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Organized product displays to attract potential buyers and increase sales conversions.
  • Enhanced store presentation by optimizing store layout, visual merchandising, and promotional materials.


Senoir Leasing Professional

AMLI Memorial Heights
01.2015 - 02.2018
  • Provided exceptional customer service, addressing resident concerns promptly and professionally.
  • Assisted in budget preparation by analyzing historical data on vacancy rates, rental income, and operating expenses.
  • Performed regular property inspections to identify areas needing improvement or repair for optimal tenant experience.
  • Maintained extensive knowledge of fair housing laws, ensuring compliance throughout the leasing process.
  • Meeting sales goals and maintaining an impressive closing average for myself and office team.
  • Handling all resident needs and retaining them through excellent customer service and communication skills.


Head Server

Buffalo Wild Wings
02.2012 - 11.2014
  • Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
  • Increased restaurant revenue by upselling menu items and promoting daily specials.
  • Monitored staff performance regularly, providing constructive feedback for continuous improvement in their roles as servers.
  • Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.


Server

Carinos
01.2009 - 09.2010
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Server

Red Lobster
08.2006 - 12.2008
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.

Server

Bennigan's Restaurant
07.2003 - 08.2006
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.


Server

Saltgrass Steakhouse
03.2001 - 06.2003
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Maximized table turnover rate by managing reservations and seating arrangements.
  • Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
  • Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Improved dining experience by providing prompt, attentive service to guests.
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
  • Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
  • Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
  • Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
  • Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
  • Built rapport with guests to enhance their dining experience and encourage return visits.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.


Education

High School Diploma -

The Highschool For Performing And Visual Arts
Houston, TX
05-2000

Skills

  • Customer service
  • Teamwork and collaboration
  • Conflict management
  • Safe food handling
  • Cash handling
  • Exceptional communication
  • Increasing sales
  • Guest relations
  • Food and beverage preparation
  • Complaint resolution
  • Policy enforcement
  • Menu memorization
  • Service prioritization

Timeline

Real Esate Assistant

Phyllis Peak
03.2022 - Current

Sales Associate Manager

CBD ZAR
02.2021 - 01.2022

Senoir Leasing Professional

AMLI Memorial Heights
01.2015 - 02.2018

Head Server

Buffalo Wild Wings
02.2012 - 11.2014

Server

Carinos
01.2009 - 09.2010

Server

Red Lobster
08.2006 - 12.2008

Server

Bennigan's Restaurant
07.2003 - 08.2006

Server

Saltgrass Steakhouse
03.2001 - 06.2003

High School Diploma -

The Highschool For Performing And Visual Arts

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Rebecca Curry