Rebecca Custred
Gulfport,MS
Summary
Dynamic leader with a proven track record at Dunkin' Donuts, enhancing customer satisfaction and streamlining operations. Excelled in budgeting and cost control, alongside fostering team development. Achieved significant improvements in profitability and employee morale through innovative strategies and effective relationship selling. Skilled in complaint resolution and staff training, consistently exceeding employer expectations.
Overview
7
7
years of professional experience
Work History
Retail Manager
St Lukes Hospital-Monroe
06.2022 - 09.2023
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
- Helped with nightly collections of patients orders for dinner meals and breakfast meals
- Assessed with nightly closing procedures
Hospitality Manager
Sheetz
03.2020 - 05.2022
- Increased customer service ratings significantly through personable service.
- Promoted a positive work environment fostering teamwork among employees across all departments within the establishment.
- Optimized staffing schedules based on expected occupancy rates, maximizing productivity without compromising on service quality.
- Collaborated with various departments to achieve operational excellence, boosting overall guest experience quality.
- Managed daily operations for a smooth functioning of the establishment, ensuring high-quality service delivery.
- Evaluated team performance regularly, recognizing outstanding contributors while addressing gaps through targeted coaching sessions or additional training as required.
- Developed a loyal customer base by consistently exceeding expectations with personalized attention and care.
- Ensured compliance with industry standards and regulations through regular audits and inspections.
- Improved staff performance by providing comprehensive training programs focused on customer service skills.
- Reduced costs through effective budget management while maintaining exceptional service levels.
- Scheduled work hours for 35 employees to achieve adequate manpower coverage.
- Enhanced guest satisfaction by promptly addressing concerns and implementing effective solutions.
General Manager/Assistant Manager
Dunkin' Donuts
01.2017 - 02.2020
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget implementations, employee evaluations, and contract details.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
Education
High School Diploma -
Pocono Mountain East High School
Swiftwater, PA06-2009
Skills
- Customer service
- Cash management
- Store operations
- Complaint resolution
- Team Training
- Team training and development
- Merchandising operations
- Relationship selling
- Staff recruitment
- Profit and loss analysis
- Budgeting and cost control
- Staff training/development
- Human resources
- Employee reviews
Timeline
Retail Manager
St Lukes Hospital-Monroe
06.2022 - 09.2023
Hospitality Manager
Sheetz
03.2020 - 05.2022
General Manager/Assistant Manager
Dunkin' Donuts
01.2017 - 02.2020
High School Diploma -
Pocono Mountain East High School
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