Rebecca Dahlke
2917 NE 6th Pl. Cape Coral,FL
Summary
Proven leader with a track record of enhancing customer satisfaction and streamlining operations at McDonald's. Excelled in team training, development, and cash handling, boosting efficiency and reducing discrepancies. Known for exceptional problem-solving abilities and a strong work ethic, consistently achieving high room inspection scores and increasing repeat guest visits.
Overview
25
25
years of professional experience
Work History
Deli Clerk
Publix Grocery Store
Cape Coral, FL
09.2023 - 10.2024
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
- Contributed to positive team dynamics through effective communication skills and a collaborative problem-solving approach.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Assisted customers with product selection, sharing knowledge on deli items to guide their choices.
Key Holder Supervisor
Salvation Army Thrift Store
Tonawanda, NY
01.2019 - 08.2023
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Opened inventory boxes and restocked shelves.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
Shift Supervisor
McDonald's
Tonawanda, NY
02.2016 - 01.2019
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Housekeeping Room Attendant
Howard Johnsons Lake Front Park
Kissimmee, FL
07.1999 - 12.2005
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
- Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
- Consistently met or exceeded room inspection scores by diligently following established guidelines for cleanliness and presentation.
- Increased repeat guest visits by providing welcoming and clean environment in all guest rooms.
Education
High School Diploma -
Technical Education Center Osceola
Kissimmee, FL06-2002
Skills
- Customer service
- Cleanliness and sanitation
- Honesty and integrity
- Strong work ethic
- Cash handling expertise
- Team training and development
- Store operations
- Inventory monitoring
- Retail operations
- Willingness to learn
- Problem-solving abilities
- Multitasking Abilities
Timeline
Deli Clerk
Publix Grocery Store
09.2023 - 10.2024
Key Holder Supervisor
Salvation Army Thrift Store
01.2019 - 08.2023
Shift Supervisor
McDonald's
02.2016 - 01.2019
Housekeeping Room Attendant
Howard Johnsons Lake Front Park
07.1999 - 12.2005
High School Diploma -
Technical Education Center Osceola