Rebecca Dahlke
2917 NE 6th Pl. Cape Coral,FL
Summary
Proven leader with a track record of enhancing customer satisfaction and streamlining operations at McDonald's. Excelled in team training, development, and cash handling, boosting efficiency and reducing discrepancies. Known for exceptional problem-solving abilities and a strong work ethic, consistently achieving high room inspection scores and increasing repeat guest visits.
Overview
25
25
years of professional experience
Work History
Deli Clerk
Publix Grocery Store
09.2023 - 10.2024
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
- Contributed to positive team dynamics through effective communication skills and a collaborative problem-solving approach.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Assisted customers with product selection, sharing knowledge on deli items to guide their choices.
Key Holder Supervisor
Salvation Army Thrift Store
01.2019 - 08.2023
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Opened inventory boxes and restocked shelves.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
Shift Supervisor
McDonald's
02.2016 - 01.2019
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Housekeeping Room Attendant
Howard Johnsons Lake Front Park
07.1999 - 12.2005
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
- Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
- Consistently met or exceeded room inspection scores by diligently following established guidelines for cleanliness and presentation.
- Increased repeat guest visits by providing welcoming and clean environment in all guest rooms.
Education
High School Diploma -
Technical Education Center Osceola
Kissimmee, FL06-2002
Skills
- Customer service
- Cleanliness and sanitation
- Honesty and integrity
- Strong work ethic
- Cash handling expertise
- Team training and development
- Store operations
- Inventory monitoring
- Retail operations
- Willingness to learn
- Problem-solving abilities
- Multitasking Abilities
Timeline
Deli Clerk
Publix Grocery Store
09.2023 - 10.2024
Key Holder Supervisor
Salvation Army Thrift Store
01.2019 - 08.2023
Shift Supervisor
McDonald's
02.2016 - 01.2019
Housekeeping Room Attendant
Howard Johnsons Lake Front Park
07.1999 - 12.2005
High School Diploma -
Technical Education Center Osceola
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