Rebecca D'Andrea
Denver,CO
Summary
Professional with strong background in customer relations, adept at resolving complex issues and enhancing client satisfaction. Skilled in communication, problem-solving, and time management, ensuring seamless service delivery. Collaborative team player, adaptable to changing requirements, consistently driving results and fostering positive work environment (by being really, really funny)
Overview
6
6
years of professional experience
Work History
Marketing Coordinator
Seed Song Farm and Center
03.2022 - Current
- Answered general marketing department inquiries by email, phone, and mail.
- Developed visually engaging marketing materials to promote education programs, CSA, Summer Camps and events.
- Boosted brand awareness with target customer demographics with social, print, and email campaigns.
- Collaborated with external agencies on advertising campaigns, ensuring alignment with overall marketing objectives.
- Composed weekly newsletters, and posts for social media and helped build presence on Facebook, and Instagram.
- Collaborated with cross-functional teams to establish successful execution of projects and campaigns.
- Created engaging brochures and flyers to use for promotional materials and distribution.
Account Manager
Omaginarium Marketing
02.2023 - 09.2024
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Boosted engagement rates with the creation of compelling and visually appealing content.
First Mate and Charter Coordinator
Sailing Vessel El Sueno
04.2020 - 03.2022
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Provided critical assistance during emergency situations such as medical emergencies or mechanical failures, ensuring swift response times and appropriate actions taken to mitigate risks.
- Swept, mopped and wiped down decks and exterior to remove dirt and debris.
- Improved crew morale through team-building activities and open lines of communication between all ranks on board.
- Managed inventory levels on board, ensuring adequate supplies for voyages while minimizing waste and unnecessary expenses.
- Ensured safe navigation through various types of waterways using advanced technical knowledge in chart reading.
- Kept accurate logs of vessel activities, including course changes, weather conditions, fuel consumption, maintenance tasks, and crew performance evaluations.
- Operated, maintained and repaired ship equipment such as winches and lines to prevent threats to safety operations of vessel.
Intern
Martinelli Custom Publishing
01.2019 - 03.2020
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Researched local destinations to feature in local Hudson Valley tourism magazines and the Amtrak magazine.
- Composed copy about local destinations to feature in regional tourism magazines.
- Communicated with local businesses about sponsorships, advertisements, and collaborations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Collaborated with editorial team to develop engaging content for readers, resulting in increased subscriptions.
Server
Bacchus Brewery and Restauraunt
09.2018 - 03.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Education
Bachelor of Arts - Communications W Concentration in Public Relations
SUNY New Paltz
New Paltz 05.2020
Skills
- Customer Service
- Teamwork and Collaboration
- Problem Resolution
- Time Management
- Relationship Building
- Branding
- Event Planning and Logistics
- Microsoft Suite
- Canva Pro
- Adobe Suite
- Website building: weebly, wordpress, wix, square space
- Marketing campaigns
Timeline
Account Manager
Omaginarium Marketing
02.2023 - 09.2024
Marketing Coordinator
Seed Song Farm and Center
03.2022 - Current
First Mate and Charter Coordinator
Sailing Vessel El Sueno
04.2020 - 03.2022
Intern
Martinelli Custom Publishing
01.2019 - 03.2020
Server
Bacchus Brewery and Restauraunt
09.2018 - 03.2020
Bachelor of Arts - Communications W Concentration in Public Relations
SUNY New Paltz
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