Rebecca Davis
Sartell,MN
Summary
Goal-oriented Client Success Manager adept at promoting customer loyalty and maintaining retention with proactive and hands-on strategies. Effective at giving customers highly positive experiences as primary liaison and company representative. Ready to bring 20 years of experience and take on challenging new role. Seeking a new opportunity in the areas of client support & education, sales and business development and project management.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Client Success Manager
Merging Medical /DJO Global
2021.03 - Current
- Close 250,000-300,000.00 in device sales monthly
- Exceeded yearly sales goals since 2021.
- Analyze KPIs to assess patient device compliance and creating procedural changes to increase efficiency.
- Streamlined device placement logistics by 75%, decreasing delivery cost by 50%
- Mange offshore teams to process 90% of all orders received from referring surgeon groups
Dental Practice Process & Revenue Coach
Davis Dental Coaching
2019.01 - Current
- On-site Dental practice coaching specifically in areas of process improvement regarding new patient recruitment and new patient experience, and re-activation of past patients
- Direct Dentist and Office manager coaching on setting practice goals
- Staff development and recruitment of new staff members
- Working remote dental/medical practices in the area of A/R cycle management. Creating income goals and putting processes in place to collect outstanding revenues 60% faster
Dental Systems Consultant
Julie Weir & Associates
2015.07 - 2018.10
- Situational, business, and staff coaching for dentists, administrative and clinical staff
- Provided on-site and remote trainings. Areas of focus: Business process, accounts receivable, collections, customer service and marketing
- Conducted extensive business analysis of clinic/practice's current production and creating action steps to achieve desired production and financial outcomes
- Developed complex solutions to all business problems along with customer engagements by detailed analysis, negotiation and coordination with main decision makers.
Operations Clinic Manager/Mobile Oral Surgery Assistant
Highlands Ranch Oral Surgery Center
2010.11 - 2014.11
- Contract negotiation with outside vendors resulting in a 30% reduction in practice supply expense
- Transitioned a "brick and mortar" practice to 100% mobile oral surgery practice
- Recruited general dentistry practices who benefited from mobile oral surgery services provided to general dentistry patient base
- Executed 100% Negotiation of contract negotiation general dentistry office and mobile oral surgery practice
- Assist surgeon in all oral surgery procedures since mobilizing practice
Skills
- Motivational and Direct Communication Style
- Organizational and Project Management
- Critical Thinking
- Adaptability and Change Focused
- Business Relationship Cultivator
- Gratitude Expert
- Leadership and Training
- Conflict Resolution
- Analytical and Pragmatic Decision Making Skills
- Excel, PowerPoint, SalesForce, CRM, and Digital Marketing
Certification
- BA Psychology, St. Cloud State University
- CPC Certified Business & Personal Coach
Timeline
Client Success Manager
Merging Medical /DJO Global
2021.03 - Current
Dental Practice Process & Revenue Coach
Davis Dental Coaching
2019.01 - Current
Dental Systems Consultant
Julie Weir & Associates
2015.07 - 2018.10
Operations Clinic Manager/Mobile Oral Surgery Assistant
Highlands Ranch Oral Surgery Center
2010.11 - 2014.11
- BA Psychology, St. Cloud State University
- CPC Certified Business & Personal Coach
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