Becky Davis

• Company Overview: Contractor for GE Aerospace
• Proactively address daily supplier issues with the Shared Hardware Services team
• Manage supplier relationships and drove the expediting of materials
• Drive delivery health metrics for on-time delivery, low delivery span, and low delinquency
• Collaborate with suppliers to identify supplier capacity risks
• Identify and resolve material risks with suppliers
• Monitor part commitments to ensure on time delivery
• Apply early risk identification techniques to deliveries
• Communicate process outcomes and delivery risks/ mitigations
• Lead strategic supplier discussion items with client's Procurement PBU & Category leadership
• Managed on time delivery for new hardware focusing on potential delivery risks with new suppliers
• Worked with Planning to adjust deliveries based on manufacturer lead-time
• Worked with Leadership to identify and mitigate delivery risks
• Published weekly report of team actions and metrics for New Product Introduction for contract administers and team leadership
• Actively sought digital/automation solutions on key tasks including source change trackers and reports
• Introduced over 300+ new parts to supplier base
• Reduced supplier delinquency of source control / tubes and ducts by 35% in first year
• Acquired new configurations /composites commodity from previous team and reduced delinquency by 15% within the first 6 months
• Onboarded new suppliers to GE
• Led process improvement project to improve on time delivery within Shared Hardware Services (including Source changes and overlap schedules.

• Company Overview: Contractor for GE Aviation
• Single point of contact for setting up accounts in Oracle Centerpiece Order Management system
• Investigated any issues pertaining to customer setup including shipping, billing, and holds
• Managed workflows for any changes relating to customer setup
• Analyzed and ran reports for data integrity purposes
• Entered and maintained entitlements utilizing Salesforce
• Performed Q/A Testing for new customers
• Maintained customer account manager portal
• Assigned accounts to account managers and maintained internal listings for Commercial Spares Team
• Created and maintained customer setup documentation
• Point of contact for domestic/ international airlines and airline repair shops
• Creation, tracking, and expediting of customer orders in Oracle/Amps and customer Portal
• Managed returns of overages, shortages, and damage claims
• Resolved customer disputes and discrepancies
• Created reports in software Spotfire tool to track customer orders.

• Company Overview: Contractor for GE Digital
• Point of Contact for L2 Deskside (remote) and Data Transfer Planning teams
• Investigated customer inquiries regarding the status of equipment orders
• Escalated orders from GE officers and VIP's
• Resolved technical and administrative tickets using ServiceNow
• Assisted in the assignment of tickets to internal departments
• Analyzed Survey Data to identify key strengths and weaknesses in Customer Support
• Assisted L2 technicians in logistical aspects related to all orders, returns, and escalations
• Managed data collection and analysis for reporting projects
• Created Technical Document Templates for both automated and manual email use

• Company Overview: Contractor for GE Aerospace
• Proactively address daily supplier issues with the Shared Hardware Services (SHS) team
• Manage supplier relationships and drove the expediting of materials
• Drive delivery health metrics for on-time delivery, low delivery span, and low delinquency
• Collaborate with suppliers to execute capacity plans & identify supplier capacity risks
• Identify and resolve input material risks through raw material reviews with suppliers
• Monitor part commitments to ensure on time delivery
• Apply early risk identification techniques to deliveries
• Communicate process outcomes and delivery risks/ mitigations
• Lead strategic supplier discussion items with client’s Procurement PBU & Category leadership