REBECCA DAVIS
La Fargeville,NY
Summary
Experienced customer service and administrative professional with 25+ years supporting clients through issue resolution, accurate documentation, and service coordination. 18+ years remote work experience managing multiple priorities while maintaining service quality. Track record of improving operational processes and raising customer satisfaction through clear communication and effective troubleshooting.
Overview
27
27
years of professional experience
Work History
TEACHING AID
LAFARGEVILLE CENTRAL SCHOOL
09.2022 - Current
- Facilitated smooth student testing, grading, and classroom support through prompt assistance for special needs.
- Student supervision, administrative support, and substitute coverage kept daily operations moving during teacher absences.
- Maintained organized classroom through efficient copy, filing, and administrative support.
- Executed daily tasks with meticulous attention to detail.
- Team performance and outcomes improved through innovative ideas and practical solutions.
- Project objectives and deadlines were met through close collaboration with team members.
TEACHING ASSISTANT
ALEXANDRIA BAY CENTRAL SCHOOL
09.2021 - 06.2022
- Supervised students during teacher absences and delivered engaging classroom instruction.
- Supported teachers with student testing, grading, and tailored classroom support for special needs.
- Supervised student behavior during class transitions and hallway movement.
- Facilitated daily administrative tasks to enhance office efficiency.
CSR 1, RANDSTAD / CONTRACT
NYS of Health Marketplace
Remote, NY
01.2021 - 10.2021
- Quality customer service delivered under NY State of Health requirements and HIPAA regulations, supported compliant case handling.
- Provided strong call support for Medicaid help line, ensuring consumers received accurate coverage information.
- Consistently met performance targets and maintained high QC scores, contributing to overall team goals.
- Cross-training COVID vaccine hotline, Medicare, and Child Health Plus and expanded support coverage across service needs.
- Accurate, efficient completion of daily duties supported reliable service delivery.
- Completed CRM documentation to maintain accurate customer records. preserved clear customer interaction records.
- Escalated complex cases in a timely manner, connecting consumers with supervisors and specialized support teams.
BAKERY MANAGER
DAILY FOODS/BIG M
04.2020 - 12.2020
- Streamlined bakery operations through effective inventory control, timely order placement, accurate stock counts, crew coordination, and new item development, enhancing customer service support.
- Managed Daily Foods/BIG M bakery operations, scheduling, and daily production flow.
- Supervised bakery staff, assigned tasks, and supported safe work practices.
- Ordered baking ingredients, tracked inventory, and maintained fresh stock levels.
DRAW TECH
SPRING DRIVE/CADFS
10.2011 - 04.2019
- Produced accurate graphic design work that organized computer blueprint data and enhanced information flow. Reliable assistance across printing and promotional department kept production tasks moving smoothly.
- Provided support for sales and marketing activities that improved customer communication and facilitated team follow-up.
- Executed remote tasks to ensure continuity of operations.
- Managed accounts, processed purchase orders, and coordinated vendors to maintain organized records and ensure seamless business operations.
TECHNICAL SUPPORT/CSR
DIRECTV/N.E.W
01.2011 - 01.2010
- Responded to customer inquiries via phone to provide timely assistance. Guided customers through troubleshooting steps, ensuring resolution of technical issues. Scheduled service appointments and participated in virtual customer service meetings to enhance customer experience.
- Resolved DIRECTV billing, service, and account questions.
- Processed N.E.W. warranty claims and customer requests.
- Scheduled installation, repair, and equipment replacement appointments.
SALES/OFFICE MANAGER
BEE LOGO
01.2000 - 01.2010
- Managed office administration, customer service, data entry, order entry, purchase orders, account management, and general office operations to ensure efficient daily operations. Built vendor relationships, supported sales and B2B outreach, and conducted cold calls and telemarketing to maintain current customer base and develop new customer relationships.
- Created camera-ready artwork and revised existing artwork for screen print and embroidery production.
- Coordinated graphic design, web design, and remote work activities to optimize production workflows and enhance communication.
Education
DIPLOMA -
BROADALBIN CENTRAL SCHOOL
Broadalbin, NY06-1989
Skills
- Administrative support
- Customer service
- Data entry
- Order processing
- Conflict resolution
- Dependable and responsible
- Friendly, positive attitude
- Self-Directed
- Organization and time management
Timeline
TEACHING AID
LAFARGEVILLE CENTRAL SCHOOL
09.2022 - Current
TEACHING ASSISTANT
ALEXANDRIA BAY CENTRAL SCHOOL
09.2021 - 06.2022
CSR 1, RANDSTAD / CONTRACT
NYS of Health Marketplace
01.2021 - 10.2021
BAKERY MANAGER
DAILY FOODS/BIG M
04.2020 - 12.2020
DRAW TECH
SPRING DRIVE/CADFS
10.2011 - 04.2019
TECHNICAL SUPPORT/CSR
DIRECTV/N.E.W
01.2011 - 01.2010
SALES/OFFICE MANAGER
BEE LOGO
01.2000 - 01.2010
DIPLOMA -
BROADALBIN CENTRAL SCHOOL