Versatile and dynamic leader with a proven track record at several retail facilities, enhancing operational efficiency and fostering team collaboration. Expert in inventory management and adept at problem-solving, consistently achieving goals through adaptability and strategic decision-making. Cultivated positive customer relationships, boosting satisfaction and loyalty.
Overview
28
28
years of professional experience
Work History
Cheese Master
Harris Teeter
09.2022 - Current
Optimized workflow by organizing tools and materials for easy access during shifts, minimizing downtime between tasks.
Maintained a safe working environment by adhering to safety protocols and keeping workspaces clean and organized.
Managed inventory levels of masking supplies, notifying management when restocking was necessary to avoid delays in production schedules.
Utilized problem-solving skills during challenging projects, implementing creative solutions without compromising end-product quality.
Team Lead
SAS
12.2017 - 09.2022
Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
Worked different stations to provide optimal coverage and meet production goals.
Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
Team Lead
Advantage Merchandise Company
04.2014 - 12.2017
Publix grocery store shelf resets. Creating planograms, price reductions, providing quality customer service, maintaining a positive work environment, and store management relationships.
Store Manager
Dollar General Store
10.2013 - 05.2014
Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Managed inventory control, cash control, and store opening and closing procedures.
Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Assistant Manager
Big Lots
02.2010 - 11.2013
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Developed strong working relationships with staff, fostering a positive work environment.
Distract Manager
Goodwill Thrift Store & Donation Center
09.2002 - 02.2010
Supervised various locations, enforcing high-quality standards of operation.
Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
Reduced turnover rates by implementing proactive retention strategies designed to address potential employee concerns before they escalated into resignations or terminations.
Increased employee retention through development of comprehensive rewards and recognition program.
Monitored competitor activity, adapting strategies to maintain competitive advantage.
Ensured compliance with all company policies and procedures, conducting regular audits and training sessions.
Cultivated strong relationships with store managers, offering guidance and support to achieve their targets.
Improved regional sales performance by implementing targeted training programs for store managers.
Enhanced customer satisfaction, conducting regular store visits to ensure compliance with service standards.
Collaborated with upper management to implement continuous improvements and exceed team goals.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Achieved sales goals and service targets by cultivating and securing new customer relationships.
Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Increased profit margins by effectively controlling budget and overhead and optimizing product turns.