REBECCA DE LA CRUZ
Los Angeles,CA
Summary
Experienced travel professional prepared for role with strong focus on creating memorable itineraries and providing exceptional customer service. Skilled in coordinating logistics, managing bookings, and ensuring seamless travel experiences. Valued for teamwork, flexibility in dynamic environments, and consistently achieving high-impact results. Strong communication, problem-solving, and organizational skills. Strives under pressure by multitasking and managing complex scheduling with experience in tourism and finance. Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented.
Overview
6
6
years of professional experience
Work History
Tour Consultant for Leisure and Entertainment
International Tours Specialist
07.2024 - 03.2025
- Collaborated with travel suppliers to negotiate competitive rates, resulting in better value for clients.
- Assisted colleagues with complex client requests or concerns when needed, fostering a positive and collaborative work environment.
- Organized group tours efficiently, coordinating logistics and communication between multiple parties for seamless experiences.
- Designed custom tour packages to meet unique client needs, ensuring memorable vacations tailored to individual preferences.
- Keeping confidentiality of A-list celebrities for their travel
- Promoted repeat business by establishing strong relationships with clients, offering exceptional service and follow-up support.
- Maintained accurate records of all transactions, guaranteeing accountability within financial reporting processes.
- Enhanced customer satisfaction by providing personalized travel recommendations and tailored itineraries.
Administrative Assistant
Douglas Emmett
05.2024 - 07.2024
- Upload invoices and PO's to Nexus system from tenants for two commercial building
- Update transactions of payments from tenant on MRI
- Developed and maintained relationships with tenants in building by outreach on email
- Maintain work-orders for tenants who had issues with technology, electricity, A/C etc
- Create visitor logs of vendors and guests
- Managed parking passes for visitors on site and regulated certificate of vendors to insure they were liable
- Implement a budget analysis for the engineers to have the right amount of cleaning supplies for each building
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Receptionist
Platinum Equity
06.2021 - 12.2023
- Maximized efficiency by managing complex scheduling and detailed calendaring
- Managed approximately 30 incoming calls, and emails from inquiries, employees.
- Coordinated executive meetings, conferences and events with stakeholders
- Added monthly expense reports for manager on Concor
- Collaborated with accounting team by organizing tax documents, and scanning tax returns
- Aided the legal team with collecting signature requests for legal documents
- Supported the Marketing team with organizing media files, and editing training videos
Trade and Marketing Associate
Visit Britain
09.2019 - 03.2021
- Presented a webinar to over 2K viewers via Zoom about Great Britain's destinations such as London, and Scotland in detail
- Arranged international travel itineraries for flights and hotel accommodations
- Assisted the PR team to establish a working guests list, briefing materials for an event held for the 'Downton Abbey' premiere and Afternoon Tea
- Edited the Trade newsletter and managed sign-ups and bounce backs
- Updated the Trade website with important information on the latest webinars
- Researched travel trends and COVID news within the tourism industry as it related to the UK and US
- Maintaining SugarCRM with new travel contacts to send monthly newsletters
- Supported the design process of various promotional materials including brochures, flyers, banners, and advertisements.
- Planned and executed events and marketing programs to increase qualified leads.
- Boosted brand visibility by developing and executing targeted marketing campaigns.
Project Intern
THATMuse
02.2019 - 03.2019
- Organized working papers of account information, contact list and other documents through Excel
- Created content for social media campaigns and marketing projects to promote the company
Education
Bachelor of Arts - International Relations, Minor in Classics and Archaeology
Loyola Marymount University
Los Angeles, CA05.2020
A.A. - General Studies
Houston Community College
Houston, TX05.2017
Certificate of Participation - Chinese Business Program
Central University of Finance & Economics
Bejing, China06.2019
Skills
- Adobe Premiere
- Adobe Premiere Pro
- Cision
- DocuSign
- Excel
- Microsoft Office
- Nexus
- Powerpoint
- Premiere Pro
- Itinerary planning
- Sharepoint
- Sugar CRM
- Wordpress
- Canva
- Client relationship building
Accomplishments
- Successful Webinar Host: Hosted webinar attracting 2,000 attendees, enhancing brand engagement by 15%.
- Expense Report Optimization: Improved expense reporting accuracy by 20% through detailed analysis and system optimization.
- Client Satisfaction Boost: Increased client satisfaction by 25% through tailored itineraries and proactive communication.
- Celebrity Client Confidentiality: Maintained confidentiality for 100+ A-list celebrity clients, ensuring zero data breaches.
Timeline
Tour Consultant for Leisure and Entertainment
International Tours Specialist
07.2024 - 03.2025
Administrative Assistant
Douglas Emmett
05.2024 - 07.2024
Receptionist
Platinum Equity
06.2021 - 12.2023
Trade and Marketing Associate
Visit Britain
09.2019 - 03.2021
Project Intern
THATMuse
02.2019 - 03.2019
Bachelor of Arts - International Relations, Minor in Classics and Archaeology
Loyola Marymount University
A.A. - General Studies
Houston Community College
Certificate of Participation - Chinese Business Program
Central University of Finance & Economics
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