Rebecca De La Riva
Tustin,CA
Summary
Dynamic and dedicated Cashier/Sales Associate with a proven track record at Books and More, excelling in customer service and relationship building. Recognized for maintaining high accuracy in transactions and effectively managing inventory, contributing to increased sales and customer satisfaction. Committed to work ethic and integrity, consistently volunteering for extra shifts during peak periods.
Retail worker with proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results.
Overview
4
4
years of professional experience
Work History
Cashier/Sales Associate
Books and More
01.2024 - 02.2025
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Developed strong rapport with customers and created positive impression of business.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Cashier/Sales Associate
RJ's Smoke Shop
01.2022 - 11.2023
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Delivery Driver
Black Tie Dry Cleaning
12.2020 - 11.2021
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
Education
No Degree - Psychology
West Los Angeles College
Culver City, CAHigh School Diploma -
Foothill High School
Tustin, CA06-2010
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
Timeline
Cashier/Sales Associate
Books and More
01.2024 - 02.2025
Cashier/Sales Associate
RJ's Smoke Shop
01.2022 - 11.2023
Delivery Driver
Black Tie Dry Cleaning
12.2020 - 11.2021
No Degree - Psychology
West Los Angeles College
High School Diploma -
Foothill High School
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