Rebecca De La Rosa
Dallas
Summary
A bright, organized, and hard-working individual looking for an opportunity to join a company that can help me grow and gain valuable work experience. I have assisted others through multiple positions in customer service, team building, and life experiences.
Overview
15
15
years of professional experience
Work History
Lead Hostess
Sushi Masa
05.2024 - Current
- Managed guest waitlists effectively, minimizing wait times while still accommodating walk-in customers whenever possible.
- Adapted quickly to changing restaurant needs, maintaining composure under pressure and exhibiting excellent problem-solving skills.
- Assisted management with hiring, training, and evaluating new host/hostess staff members to maintain a high-performing team.
- Ensured smooth transitions between shifts by thoroughly communicating pertinent information with incoming team members during shift changeovers.
Barback
Sushi Masa
05.2024 - Current
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
- Restocked ice, condiments, and snacks.
- Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
- Refined multitasking abilities under high-pressure situations during peak business hours, contributing to seamless operation flow.
- Greeted customers and provided friendly, knowledgeable service.
- Enhanced customer experience by engaging with patrons in a friendly and personable manner while assisting bartenders.
Licensed Life Insurance Agent
Globe Life Insurance
06.2023 - Current
- Selling life insurance policies and annuities to clients
- Providing clear and straightforward insurance purchasing advice to clients
- Providing good customer service to maintain and retain my client base
- Expanding my customer base by identifying prospective leads and selling insurance
- Experienced independent worker, self discipline required to meet goals and build business
- Maintaining sensitive client information and electronic/paper records
- Assisting clients with the claims process
- Recruiting new clients and talent
Laboratory Technician
National Vision
09.2022 - 04.2023
- Printed orders, ensured order accuracy and edited for errors, identified missed equipment
- Sorted lenses by material and marry the jobs to the correct tray for processing
- Pick frames and lenses utilizing bin numbers for the RX
- Scan bar code on trays and ensure they match lenses and frames for processing
- Pre-Inspect lenses for visual imperfections and send defects back to the manufacturer
- Distribute frame cases to stores for glasses being manufactured
- Research any order failures
- Match orders on completed trays to invoices from stores
Sales Representative
City Gourmet at Medical City Plano
09.2021 - 12.2021
- Served as primary incoming phone support of patients
- Conducted email support of incoming messages
- Contacted doctors when needed per patient requests
- Cross-sold and directed additional services to patients as needed
- Processed payments for patients and handled secure financial details with fiduciary responsibility
- Assisted and kept track of patients with dietary needs and food restrictions
- Updated patient data per doctor's orders
- Provided friendly and personable service to patients and hospital staff
- Completed hospital training for patient care
Professional Caregiver
Home Instead Senior Care
10.2016 - 03.2021
- Provided companionship and personal care assistance to clients
- Assisted in meal preparation, light house cleaning, medication reminders, and grooming and bathing
- Experience with Alzheimer's, Dementia, and Parkinson's patients
- Experience with Hospice Care/Nursing Home environments
- Responsible for driving and accompanying clients to doctors appointments
- In office duties included answering phones and taking messages
- Provided customer assistance to callers and company information to prospects
- Created and followed up on referrals for potential new clients
Client Service Agent
Spa-Castle
05.2015 - 08.2015
- Customer service duties included: answering phones, greeting customers and providing positive customer experience to all clients
- Responsible for the check in of guests, as well as verifying customer information and preferences
- Assisted in therapy room preparation
- Tended to customer needs during therapy session and ensured client satisfaction
- Entered secure guest information into database accurately and precisely
- Organized the booking of new clients, setup and verified appointments
- Gathered client feedback to enter into system, and checked out all guests
Office Assistant, Volunteer
Defense Contractors South Federal Credit Union
06.2011 - 08.2012
- Responsible for taking messages, as well as sending/taking memos and making appointments
- Assisted in marketing efforts creating labels, preparing envelopes, making signs/brochures
- Entered information into database (appointments, contact information, and customer records)
- Organized the office, handled filing papers, sorting mail, mailing letters and packages
- Duties included ordering office supplies, and keeping track of inventory of supplies
- Provided stellar customer service, referring clients to the right people
Office Assistant, Volunteer
Defense Contractors South Federal Credit Union
06.2010 - 08.2010
- Responsible for taking messages, as well as sending/taking memos and making appointments
- Assisted in marketing efforts creating labels, preparing envelopes, making signs/brochures
- Entered information into database (appointments, contact information, and customer records)
- Organized the office, handled filing papers, sorting mail, mailing letters and packages
- Duties included ordering office supplies, and keeping track of inventory of supplies
- Provided stellar customer service, referring clients to the right people
Education
Paul Mitchell the School -
Paul Mitchell the School
Dallas, TX05.2015
High School -
Rowle High School
Rowle, TX01.2012
Skills
- Home care planning
- Patient care
- Bedside care
- Excellent customer service skills
- Friendly, positive attitude
- Teamwork and collaboration
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
Timeline
Lead Hostess
Sushi Masa
05.2024 - Current
Barback
Sushi Masa
05.2024 - Current
Licensed Life Insurance Agent
Globe Life Insurance
06.2023 - Current
Laboratory Technician
National Vision
09.2022 - 04.2023
Sales Representative
City Gourmet at Medical City Plano
09.2021 - 12.2021
Professional Caregiver
Home Instead Senior Care
10.2016 - 03.2021
Client Service Agent
Spa-Castle
05.2015 - 08.2015
Office Assistant, Volunteer
Defense Contractors South Federal Credit Union
06.2011 - 08.2012
Office Assistant, Volunteer
Defense Contractors South Federal Credit Union
06.2010 - 08.2010
Paul Mitchell the School -
Paul Mitchell the School
High School -
Rowle High School
Similar Profiles
Daniel AllainDaniel Allain
Restaurant Manager at Sushi MasaRestaurant Manager at Sushi Masa
Steven TranSteven Tran
Server at Sushi MasaServer at Sushi Masa
Noah TsurutaNoah Tsuruta
Host at Sushi MasaHost at Sushi Masa