Rebecca Dena
San Antonio,TX
Summary
Results-driven healthcare professional specializing in diagnostic testing and patient care. Known for strong attention to detail and problem-solving skills, successfully collaborated with interdisciplinary teams to enhance patient outcomes and streamline clinic operations.
Overview
1
1
Language
1
1
Certification
15
15
years of professional experience
Work History
Diagnostic Technician
Cardiology Clinic Of San Antonio-Hypertension Center
San Antonio, TX
08.2023 - Current
- Conducted diagnostic tests using advanced cardiology equipment to assess patient health.
- Analyzed test results to provide accurate reports for cardiologists' evaluations.
- Collaborated with healthcare professionals to develop and implement patient care plans.
- Collaborated with interdisciplinary teams to resolve complex diagnostic issues, ensuring proper patient care.
- Streamlined workflow processes, enhancing efficiency in patient diagnostics.
- Ensured compliance with industry standards and regulations during all diagnostic operations.
- Improved patient satisfaction with timely diagnosis through excellent communication and collaboration with medical staff.
- Applied portable diagnostic tools to enhance patient evaluations.
- Utilized portable diagnostic assessment equipment.
- Assisted with weekly Hemoglobin A1C drill-down initiatives, supporting quality improvement efforts and patient outcome monitoring.
- Participated in Medicare Merit-based Incentive Payment System (MIPS) initiatives to help meet quality and performance measures.
- Maintained staff schedules, ensuring appropriate clinic coverage and supporting efficient daily operations.
- Adapted workflows and processes to successfully support clinic operations during periods of organizational change and growth.
- Collaborated with clinic staff to complete EWOCS requests, ensuring accurate documentation and timely processing.
- Supported quality management activities by monitoring performance metrics and assisting with compliance-related initiatives.
- Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage.
Certified Medical Assistant
Cardiology Clinic Of San Antonio
San Antonio, TX
02.2023 - Current
- Administered patient assessments and recorded vital signs to ensure accurate medical data collection.
- Managed electronic health records with precision, ensuring compliance with HIPAA regulations and data accuracy.
- Coordinated patient scheduling and follow-up appointments, optimizing clinic workflow efficiency.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted in patient education regarding cardiovascular health and treatment plans, enhancing patient understanding.
- Facilitated patient flow by guiding individuals to their assigned exam rooms, fielded questions, and prepared for physician examinations.
- Conducted inventory management of medical supplies, ensuring adequate stock levels for seamless operations.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
Certified Medical Assistant
Baptist Heart and Vascular Institute of Texas
San Antonio, TX
08.2022 - 02.2023
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Collected and documented patient medical information such as blood pressure and weight.
- Completed EKGs and other tests based on patient presentation in office.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
- Managed inventory by ordering supplies to ensure availability and control costs.
- Performed EKGs and additional tests to evaluate patient conditions during medical visits.
Certified Medical Assistant
Heart Center of San Antonio
San Antonio, TX
08.2019 - 08.2022
- Completed EKGs and other tests based on patient presentation in office.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
Certified Medical Assistant
Hill Country Family Medicine
San Antonio, TX
06.2016 - 06.2017
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
Certified Medical Assistant
Family Practice/Skin
Alice, TX
06.2011 - 05.2012
- Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Streamlined communication between healthcare providers, facilitating timely treatment plans and decision making.
Education
Medical Assistant - Medical
Southern Careers Institute
TX01-2004
High School Diploma -
Premont High School
Premont, TX01-1999
Skills
- Electronic health records
- HIPAA compliance
- Clinical documentation
- Patient scheduling
- Schedule coordination
- Vital sign monitoring
- Blood pressure measurement
- Basic life support
- Inventory and supply management
- Workflow organization
- Time management
- Multitasking and organization
- Attention to detail
- Problem-solving
- Conflict resolution
- Appointment scheduling
- Workflow organization
Certification
- CMA - Certified Medical Assistant
- Certified Crisis Intervention, Crisis Prevention Institute (CPI)
- Certified Basic Life Support, American Heart Association
Languages
Spanish
Timeline
Diagnostic Technician
Cardiology Clinic Of San Antonio-Hypertension Center
08.2023 - Current
Certified Medical Assistant
Cardiology Clinic Of San Antonio
02.2023 - Current
Certified Medical Assistant
Baptist Heart and Vascular Institute of Texas
08.2022 - 02.2023
Certified Medical Assistant
Heart Center of San Antonio
08.2019 - 08.2022
Certified Medical Assistant
Hill Country Family Medicine
06.2016 - 06.2017
Certified Medical Assistant
Family Practice/Skin
06.2011 - 05.2012
High School Diploma -
Premont High School
Medical Assistant - Medical
Southern Careers Institute