Summary
Overview
Work History
Skills
Timeline
Generic

Rebecca Dennis

Riverdale,GA

Summary

Dynamic and results-driven professional with extensive experience in customer service and front office support at Courtyard by Marriott. Proven ability to resolve guest issues swiftly, enhancing guest relations and ensuring repeat visits. Skilled in cash handling and problem-solving, consistently delivering exceptional hospitality services in high-pressure environments.

Overview

17
17
years of professional experience

Work History

Shift Manager

Zaxbys
07.2023 - 06.2025
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
  • Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.

Front Desk Agent

Courtyard by Marriott
04.2022 - 09.2023
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
  • Ensured accurate billing and payment processing, reducing errors and guest disputes.

HR Assistant

Inline Plastics Corp.
12.2018 - 08.2020
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Answered and redirected incoming phone calls for office.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Screened applicant resumes and coordinated both phone and in-person interviews.
  • Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
  • Scheduled and coordinated interviews between hiring managers and potential candidates.
  • Responded to employee inquiries regarding benefits and other HR topics.

Shift Supervisor

Chick Fil A
09.2008 - 11.2018
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Continuously improved workplace processes and procedures, identifying areas for optimization and leading initiatives to implement necessary changes.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
  • Managed staff hiring, training and supervision.

Skills

  • Customer service
  • Guest services
  • Problem-solving skills
  • Cash handling
  • Hospitality services
  • Guest relations
  • Front office support

Timeline

Shift Manager

Zaxbys
07.2023 - 06.2025

Front Desk Agent

Courtyard by Marriott
04.2022 - 09.2023

HR Assistant

Inline Plastics Corp.
12.2018 - 08.2020

Shift Supervisor

Chick Fil A
09.2008 - 11.2018

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