Rebecca Derosa
Concord,NC
Summary
Accomplished Install Technician with a proven track record at Spectrum Construction Services, adept in power tool operation and exceptional customer service. Expertise in reducing installation times and elevating client satisfaction led to repeat business. Skilled in diagnostics, troubleshooting, and maintaining worksite safety, consistently exceeding sales goals by fostering client relationships.
Overview
4
4
years of professional experience
Work History
Install Technician
Spectrum Construstion Services
04.2022 - Current
- Reduced installation times with efficient planning, scheduling, and organization of tasks.
- Maintained detailed records of completed projects including client feedback for continuous improvement efforts.
- Conducted thorough post-installation inspections to ensure optimal functionality of installed components and systems.
- Executed successful installations within budget constraints through careful resource allocation and cost management strategies.
- Removed all excess materials and debris from work sites.
- Delivered high-quality installations that resulted in repeat business from satisfied customers.
- Used hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
- Installed and configured new equipment and systems according to company standards.
- Established and maintained effective working relationships with vendors and contractors to support operations.
- Collaborated with internal teams for operational continuity and optimal performance.
Office Assistant
AireTech Mechanical Services
03.2021 - 02.2022
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Created purchase orders and tracked invoices to avoid missed or delayed shipments.
- Organized events and meetings to maximize capacity and keep event venues running smoothly.
- Assisted with budgeting and financial management to keep office operating within budget.
- Processed incoming and outgoing mail and packages according to established procedures.
- Purchased and maintained office supplies.
- Monitored and tracked budgets and expenses.
Counter Salesperson
Noland
04.2020 - 05.2021
- Increased customer satisfaction by providing personalized service and product recommendations.
- Handled cash transactions accurately, maintaining accountability for register balances throughout shifts.
- Built strong rapport with customers, fostering loyalty and repeat business.
- Resolved customer complaints efficiently, demonstrating professionalism and empathy at all times.
- Exceeded monthly sales goals consistently by leveraging strong product knowledge, persuasive selling skills, and attentive customer service.
- Developed lasting relationships with clients through genuine care and attentiveness to their preferences and desires.
- Finalized sales by completing payments and required paperwork.
- Documented orders in computer system with general conditions and special customer requirements.
- Accounts receivable.
Timeline
Install Technician
Spectrum Construstion Services
04.2022 - Current
Office Assistant
AireTech Mechanical Services
03.2021 - 02.2022
Counter Salesperson
Noland
04.2020 - 05.2021
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